Whether you want to answer incoming support inquiries more quickly or provide a more personalized experience for incoming phone calls, these offerings offer fresh approaches to a perpetual challenge.
Small Business Matters
ZDNet covers the latest SMB trends -- from e-commerce technologies to cost-effective applications, hardware, collaboration tools and cloud services.
Natalie Gagliordi is a staff writer for CBS Interactive based in Louisville, Kentucky, covering business technology for ZDNet. She previously worked as the editor of Kiosk Marketplace, an online B2B trade publication that focused on interactive self-service technology, while also contributing to additional websites that covered retail technology, digital signage hardware and mobile payment trends. Natalie attended George Washington University, where she studied communication sciences, and also the University of South Florida, where she received a B.A. in News-Editorial Journalism.
Appurify Mobile Platform includes tools for addressing performance issues and flawed design early in the mobile development process, and offers data to address them.
Linode made its share of headlines last year, sometimes for the wrong reasons. But the cloud service provider has a large following among startups and developers supporting fast-growing mobile apps and services.
It may not sound glamorous, but delivering newsletters and other communications efficiently says a lot about a small company.
Backed by $15 million in venture capital, the company focuses on marketing automation for small and midsize businesses.
Rather than charge per-person or per-organizer, the small-business service provider moves to a flat-rate approach that covers the entire company.
The new cameras are complemented by a network video recorder that can store up to 8 terabytes of video and record up to eight feeds simultaneously.
Additions to the Just Right IT series include new virtualization options, built on HP ProLiant MicroServer Generation 8 servers.
A successful Kickstarter campaign sent demand for Supr Good's Slim wallet soaring. It coped by integrating a cloud inventory and logistics service with its Shopify e-commerce system.
Focused on companies with fewer than 20 employees, the platform handles a wide range of online billing processes.
Is your company equipped to comply with state taxes for online sales? This cloud service could make compliance easier.
More than 100 companies and tech startups have embedded the business intelligence engine into their own platforms or services.
The cloud-based service helps small businesses better coordinate their sales across Amazon, eBay, Etsy and other e-commerce storefronts.
A new partnership between the two cloud software companies will reduce the need to enter payroll data manually.
Is your small business making the most of its Facebook interaction? These resources let you activate engagement, manage interactions, and run contests and promotions to attract more followers.