No matter the transaction channel, the central principle guiding most emerging retail technologies is personalized customer engagement.
Small Business Matters
ZDNet covers the latest SMB trends -- from e-commerce technologies to cost-effective applications, hardware, collaboration tools and cloud services.
Natalie Gagliordi is a staff writer for CBS Interactive based in Louisville, Kentucky, covering business technology for ZDNet. She previously worked as the editor of Kiosk Marketplace, an online B2B trade publication that focused on interactive self-service technology, while also contributing to additional websites that covered retail technology, digital signage hardware and mobile payment trends. Natalie attended George Washington University, where she studied communication sciences, and also the University of South Florida, where she received a B.A. in News-Editorial Journalism.
Do social networks really sap worker productivity? Is your staff following corporate IT policies? A survey of 1,110 small-business employees confirms your suspicions.
Each Ooma Office base station, managed in the cloud, can support up to five extensions and 15 virtual extensions.
With just one person to watch over about 100 workstations and servers, Central Bank & Trust sought a security option that could be used centrally across its five locations.
Although you're like to cut your IT budget somewhat by putting technology into the cloud, only a quarter of small and midsize companies expect to save more than $500 per year.
The service, which supports international transactions and can be updated via a mobile device, currently supports more than 30,000 active stores.
If small-business professionals have their way, fax machines would be the first thing to go in 2014.
After a private beta with more than 1,000 companies, GetFeedback.com goes public with a platform that rethinks the online survey process.
With its network of 15,000 certified translators, One Hour Translation supports at least 75 global languages.
Why should small businesses use a Web conferencing service designed for huge enterprises?
New features from aggressive startup Xero provide tax calculations, update the general ledger, and connect with third-party scheduling and human resources applications.
New features include support for multiple store locations and an integrated time clock that keeps track of employee shifts.
Available on both Android and Apple iOS, the new TextGrabber + Translator supports 40 world languages. But it's not the only game in town.
Small retailers like Apricot Lane Peoria are driving transactions on the social network by offering a personal touch and using the Ecwid shopping cart app.
At the end of November, the company raised $10 million to help fuel partner development and its expansion into markets including Asia and Europe.