The customer support application for small companies now includes 12 pre-populated reports that track agent and help desk performance.
Small Business Matters
ZDNet covers the latest SMB trends -- from e-commerce technologies to cost-effective applications, hardware, collaboration tools and cloud services.
Natalie Gagliordi is a staff writer for CBS Interactive based in Louisville, Kentucky, covering business technology for ZDNet. She previously worked as the editor of Kiosk Marketplace, an online B2B trade publication that focused on interactive self-service technology, while also contributing to additional websites that covered retail technology, digital signage hardware and mobile payment trends. Natalie attended George Washington University, where she studied communication sciences, and also the University of South Florida, where she received a B.A. in News-Editorial Journalism.
The small-business apps provider thinks enterprise with enhancements for managing territories, integrating deeper with social media and adding custom modules.
While paper is still a big part of the insurance industry, Mission Benefits -- a 10-person employee benefits firm -- strives to make its workflow as digital as possible.
The service now allows small businesses to support customers through multiple channels, including email, social media, community forms and phone.
Detailed reporting, responsive customer service and time-clock integration are three of the features that were most valuable to The Confectional, a baker of specialty cheesecakes.
Small companies can access the startup's software-defined networking (SDN) technology for as little as $29 per month for up to 10 devices.
Focused on manufacturers and wholesale distributors, the service integrates seamlessly with QuickBooks.
Close ties to Amazon have helped the platform attract 40,000 active business customers. Moving forward, deeper mobile support will be a primary focus.
The cloud services giant's fifth buyout in 15 months — centered on Ronin — helps beef up its financial management services.
The new Don'tLeakLeads resource from online marketing automation company ReachLocal helps SMBs figure out where online prospecting efforts fall short.
More than 150 million users have downloaded HotSpot Shield VPN, which has been repriced for small companies with up to 50 employees.
Putting off investments in new PCs and other infrastructure may save money in the short term, but research suggests sticking with older technology may hurt a small company's credibility with employees and customers.
The service provider is teaming with banks to automate payments, eliminating the need to write checks.
Over the past two years, Wharfedale Technologies has built up a series of migration and deployment services focused on moving SAP applications, including HANA, into private and public cloud infrastructure.
After its legacy payroll software began randomly changing deductions, engineering company BPR-Rico Manufacturing opted for the Workforce Ready cloud suite.