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HubSpot gets voice automation capabilities

By | February 2, 2012, 7:55am PST

Summary: Relationship with voice-marketing technology developer Ifbyphone will allow small businesses to escalate inbound leads to sales reps via phone.

Developer Ifbyphone, which specializes in voice marketing automation technologies, has integrated its LeadResponder application with the HubSpot SMB marketing platform.

Here’s what it means: Say someone has been poking around on your small business Web site and he or she is interested in more information. The prospect fills out a Web-based request form that  issn powered by HubSpot. Instead of being routed directly into email where it might live hours without a response, LeadResponder takes that HubSpot request and triggers a phone call to a sales representative.

Basically, the gap between the time an interested buyer asks for more information and a qualifed sales rep can answer some of his or her questions shrinks down substantially

Explaining the relationship in a company press release, HubSpot CEO and Founder Brian Halligan said:

“The introduction of applications like Ifbyphone’s LeadResponder is just the beginning of how our companies will continue to enhance the marketing automation space. We recognized that voice-based marketing automation was a critical component to our offering, and we’re thrilled that we can give our customers even better capabilities to manage their inbound leads.”

Of course, that means your company needs someone by the phone to respond to calls, which might not always be possible for a really small business.

In any case, the LeadResponder application is now a seamlessly integrated feature within HubSpot accounts. That means interactions can be viewed from one dashboard.

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Heather Clancy is an award-winning business journalist with a passion for green technology and corporate sustainability issues.

Disclosure

Heather Clancy

Writing publicly about what the high-tech industry is actually doing to help itself and the world get greener or more sustainable is one way I figure I can contribute more meaningfully to said effort. I am also a big OMG-kind-of-fan of smart leadership, which is why the goodly folks who publish this blog let me go on about this topic and why I am always on the hunt for forward-looking business management ideas.

My daily writing is focused on looking for topics for my blogs, GreenTech Pastures and Business Brains. I also write often about emerging technology trends such as mobile computing, unified communications and cloud computing. Occasionally, I will pop up at an industry conference in some sort of speaking capacity. In cases where a speaking engagement involves a sponsor that may be covered in this blog, that fact will be disclosed in coverage as appropriate.

My corporate writing work usually consists of crafting research white papers about some aspect of technology. In the event that my commentary (in written, audio or video form) mentions a company for which I have provided consulting advice, I will disclose that fact. However, there is no connection between these projects and the topics that I'm covering in my blog.

Biography

Heather Clancy

Heather Clancy is an award-winning business journalist with a passion for green technology and corporate sustainability issues. Her articles have appeared in Entrepreneur, Fortune Small Business, The International Herald Tribune and The New York Times. In a past corporate life, Heather was editor of Computer Reseller News, where she was a featured speaker about everything from software as a service to IT security to mobile computing.

Heather started her journalism life as a business writer with United Press International in New York. She holds a B.A. in English literature from McGill University in Montreal, Quebec, and has a thing for Lewis Carroll.

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