Customer experience has to be more than just CRM with some social content awareness. But, beyond the functional shortcomings of these products, the real challenge may be in finding someone to buy the whole enchilada.
Software & Services Safari
Many writers explore just one tech sector. Brian looks at the entire tech ecosystem to better understand the often conflicted relationships between software vendors, integrators, outsourcers and more.
Brian is in a unique position to diagnosis the winners and the losers in technology and services. He was the longest running (10 years) and most senior director of Andersen Consulting's (now Accenture's) global Software Intelligence unit - a position that required him to pick the best possible software solutions for hundreds of clients globally. He advised the firm on ERP software market forecasts and helped establish manpower planning estimates by vendor for deployment globally.Brian continues to remain close to technology buyers and sellers. When he left Andersen Consulting, he co-created a dot-com with blogger and former arch-enemy at Price Waterhouse, Vinnie Mirchandani. That firm helped broker efficient services contracts between software buyers and systems integrators. Since then, he's created TechVentive, Inc. - a company that helps technology firms better understand their markets - and Vital Analysis - the research and publishing arm of TechVentive. Brian still travels the world and publishes an impressive number of articles, research reports and blog posts annually to help software and services buyers make better business decisions. He can be reached at: brian @ vitalanalysis.com
Adaptive Planning and Kyriba show that large enterprises are also embracing cloud solutions for critical financial tasks. Is the chasm being crossed for large enterprises, too?
Previously, ERP software was either on-premises or cloud-based. Then, the cloud products were split into single and multi-tenant options. Acumatica has added even more options for its customers and partners each of which could appeal to a different kind of buyer. Will it help drive sales and broaden the solution's appeal?
A summer full of interviews with CFOs and controllers reveals that cloud financial accounting software has 'crossed the chasm'. But, this may just be part of a larger adoption story as many financial executives reported using five or more cloud solutions in their firm.
User interface/user experience makeovers are all the rage in the ERP space. SAP is using a Pareto approach and a couple of new tools to redefine, simplify and beautify the user experience for its customers.
User interface work is consuming the R&D budgets of ERP vendors everywhere. Products designed for the client server or Web 1.0 world really need re-developing. Infor has gotten out front, but efforts by Sage, SAP and SumTotal are right behind them.
SAP is shifting. The brand is changing to embrace more than just big customers. The product lines are getting more cloud-y. And the partners are a mixed lot with some selling to SMBs and others to huge entities. But these changes will impact the partners and specific product lines, too. How will it sort out?
Cloud is hot, salaries are increasing, demand for hot tech skills is really getting big but what should a company do? If your firm is thinking of launching raids on a competitor for hot skills, read this first. You may have a bigger, long-term and structural problem instead.
The cloud application software space is far from static. It has already evolved a lot and more changes are just around the corner. To see where the market is moving next, read on.
PPM vendor Planview has reworked the user interface for its cloud solution Enterprise 11. It's also added analytics, smarter process flows, and more to the solution.
Linda Blair's Exorcist character couldn't spin her head around as fast as software market watchers are doing this week. Microsoft, Oracle, Salesforce, and NetSuite are all doing the alliance dance. But are these deals as substantial as they sound?
Expect a flood of cheap capital (and investment bankers) coming to all kinds of tech companies. Some of this capital will go to funding acquisitions, but will cheap, abundant capital cause valuations of acquired firms to soar beyond fundamentals?
Mercer, one of the best, big HR consultancies, continues to expand its software and intellectual property footprint. This week they hosted an analyst event and showcased a number of products for relocation, rewards and many other solutions.
Design Thinking, Modern Process Design and Mobile are hot topics at most user conferences. But at an event like Appian's recent shindig, you got immersed in the cool changes underway in businesses and business technology. Here's a perspective on the evolving tech/process/business world.
Whether you attended last week's Sapphire event or not, you might have missed the real story there - the story SAP should have communicated. There was lots of talk about HANA, analytics and the cloud but why should customers care and care now? Here's the rest of the story you should have heard.....