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Apple's weak tech-fu

By | May 27, 2010, 8:39am PDT

Summary: Apple’s market cap surpassed Microsoft’s yesterday. But Apple’s weak tech-fu - especially in storage - threatens to derail the company and the stock price.

Apple’s market cap surpassed Microsoft’s yesterday. But Apple’s weak tech-fu - especially in storage - threatens to derail the company and the stock price.

In Apple’s lagging tech chops I reviewed the underwhelming feature set of the industry’s most expensive line of notebooks: no quad-core; no USB3; no Blu-ray player. And now it looks like they are skipping the fine new hybrid drive.

But OS X and Apple’s storage product are lagging as well. Apple makes it easy to create great memories - and real easy to lose them.

I was reminded of this fact when I lost some difficult to replace files on my Mac Pro. And I run 3 different backups: Time Machine; daily disk clones; and an online backup.

Data integrity should be a given
As noted in 50 ways to lose your data, How data gets lost and How Microsoft puts your data at risk our PCs are steaming piles of storage hurt.

Kudos to Microsoft: they’ve been working under the covers to improve NTFS without breaking anything. They added some transaction-style options to NTFS with Transactional NTFS (TxF):

TxF transactions increase application reliability by protecting data integrity across failures and simplify application development by greatly reducing the amount of error handling code.

But TxF-fu is weak. It requires programmers to use new APIs. The OS itself doesn’t use it for many files. And it doesn’t validate the data - so you can have bad data correctly written.

But at least Microsoft has done something. Mac data integrity is a joke.

Weak journaling
HFS+ journaling maintains a small list of metadata changes. If a power outage or loose connection interrupts metadata updates HFS+ will ensure file system consistency. But that’s it.

But if bad stuff happens while you are writing the data HFS+ is clueless. And Time Machine will overwrite a good copy with a newly corrupted one right away.

Data validation
There is no data validation: not in HFS+; not in Time Machine; not in Time Capsule; and certainly not across any USB links. That’s just begging for trouble.

It’s like popping the hood on a Ferrari and finding a Model T engine. Apple has chosen to keep hacking HFS+ - a product that was outdated 10 years ago - instead of adopting new technology.

Apple looked to fix this with ZFS the 1st 21st century file system, but they backed out after announcing ZFS for OS X server 2 years ago.

Non-redundant storage
Time capsule is a single disk drive! Encouraging people to store their memories on one is stupid. The drive will fail and people will lose data. Enough of that and the stock price goes too.

Few civilians understand how their storage works or what the risks are. Apple has a responsibility to provide customers with kit that not only works, but works well.

The Storage Bits take
Microsoft and Apple are where Detroit was 40 years ago on auto safety: “no one cares, no one will pay for it!” But people will pay for safety, as Toyota well knows.

Data corruption is much more common than we’d like to believe and much more common than we’ve been told - see Nightmare on DIMM street for the latest example.

Microsoft has the biggest problem: their huge installed base. They can’t just build a modern file system and migrate 500 million users to it.

But Apple’s problem isn’t technical or marketing: it’s management. Unix is designed to support different file systems. Plenty of people were excited by ZFS on Mac.

The people responsible for Apple’s file systems have decided that building the best possible product doesn’t matter. They can keep their jobs and their stock options without doing anything, so why should they? Steve is busy with the iPhone; he won’t notice. Besides, didn’t Sun invent it?

But Apple innovates best when it innovates least: not inventing, but integrating outside technology - like Next, or Unix, or display postscript, or DTrace, or touchscreens - and sweating the details. No one is sweating HFS+ and that will come back to bite Apple.

The sad part: Apple customers will be the first to suffer.

Comments welcome, of course. Learn more about ZFS on Mac here.

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Robin Harris has been messing with computers for over 30 years and selling and marketing data storage for over 20 in companies large and small.

Disclosure

Robin Harris

Robin Harris is a president of TechnoQWAN, a consulting and analyst firm in northern Arizona. He also writes StorageMojo.com, a blog which accepts advertising from companies in the storage industry, and has a 25 year history with IT vendors. He has many industry contacts, many of whom are friends and all of whom he has opinions about. Robin has relationships with many companies in the technology industry. Every company he writes about may have sought to influence his opinion through carefully-crafted marketing messages and self-serving white papers, gifts ranging from desk calendars, t-shirts, lunches and trips as well as analyst or consulting assignments. He also invests in some technology companies. He may accept payment for services in stock as well. Robin discloses financial investments in or client relationships with companies named in Storage Bits. To help readers sort out the gold from the dross in his writings, Robin tries to communicate his reasons as clearly as he can. If you agree, you are intelligent and discerning. If you disagree, well, you disagree. In all cases, Robin encourages readers to subject everything they read, see or hear on the internet or from politicians to some simple questions: * What assumptions are implicit in the world view and judgments of the author? * What, if any, is the factual basis for the opinions the author expresses? * Is it reasonable, logical and clear? Your critical faculties: use ‘em or lose ‘em!

Biography

Robin Harris

Harris has been messing with computers for over 30 years and selling and marketing data storage for over 20 in companies large and small. He introduced a couple of multi-billion dollar storage products (DLT, the first Fibre Channel array) to market, as well as a many smaller ones. Earlier he spent 10 years marketing servers and networks. After leaving corporate life he founded TechnoQWAN, a consulting and analyst firm. He also developed StorageMojo into one of the top storage industry blogs.

Robin writes, consults, coaches and lives among the mountains of northern Arizona.

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RE: Apple's weak tech-fu
FAULKNE 13th Oct
Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.
And, Apple sometimes chooses not to focus on intemediate standards like USB 3.0.
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RE: Apple's weak tech-fu
CapnJeff 27th May 2010
"I was reminded of this fact when I lost some difficult to replace files on my Mac Pro. And I run 3 different backups: Time Machine; daily disk clones; and an online backup."

So...how in the world did this happen? If you had all three of these systems running, how in the world would you lose files?

"And Time Machine will overwrite a good copy with a newly corrupted one right away."

Sure. But the old, good, copies are still there, until you run out of disk space on Time Machine, all versions of the files are maintained, so you can go back to a good copy.
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It does beg the question though
NonZealot 27th May 2010
@CapnJeff
If someone as technically competent and familiar with Apple as Robin is can't even use Apple's tools to keep his data safe, what chance do we mere mortals have?

If you want to keep your data safe, don't use OS X.
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Or use it correctly?
James Quinn 27th May 2010
@NonZealot
One failure of Time Machine does not make it the product a failure as you often point out when defending other platforms nothing is perfect nor do we Apple fans claim Apple to be. Just on average much better than what is out there and has been so for years.

Pagan jim
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Clearly he is niether familiar nor competent in this area
Richard Flude Updated - 27th May 2010
"If you want to keep your data safe, don't use OS X."

As pointed out in my post above Mac OS X supports much of what Robin is looking for (sorry no ZFS), he just doesn't know it.

Perhaps NonZealot would like to name his recommended alternate OS that make the data recovery process easier;-)
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@Richard: Then OS X isn't intuitive and is broken
NonZealot Updated - 27th May 2010
OS X supports all Robin is looking for, he just doesn't know it.

The attack for whenever anyone isn't doing something in Windows properly is that Windows isn't intuitive. Don't blame the user, blame the OS. I'm merely using your logic against you. I won't blame the user, I'm blaming the OS. I don't know if OS X supports what he is looking for but I trust that if someone with as much experience with OS X as Robin has (and he has years of experience) has as much trouble with OS X as is evident, then there is something really seriously broken with the intuitiveness of the OS. A feature that can't even be figured out by an expert (much less a novice) isn't a feature at all... or does that saying only count when it is levied against a non Apple product? (yeah, cue the double standards...)

Perhaps NonZealot would like to name his recommended alternate OS that make the data recovery process easier;-)

Happy to. Windows plus Windows Home Server. Instead of trying to be everything to everybody like Apple tried to be with OS X (jack of some trades, master of none), MS created a backup appliance that works really, really well. And if you haven't tried it personally, I trust you won't speak negatively about it, for fear of appearing the fool.
  • Flagged
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@NonZealot
Richard Flude Updated - 27th May 2010
I call your bluff.

"The attack for whenever anyone isn't doing something in Windows properly is that Windows isn't intuitive. Don't blame the user, blame the OS. I'm merely using your logic against you."

It's not a case it isn't intuitive, Robin is wrong! You need work on your "logic".

"Windows plus Windows Home Server"

Like most MS stuff I have used it, ignorance is your position.

WHS is nothing like what's discussed (desktop filesystems). Macs can use different filesystems, and NTFS isn't a solution to the issues discussed. Finally Macs to can use servers too, even WHS.

So we conclude NonZealot has nothing!
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Right
Richard Flude Updated - 27th May 2010
@CapnJeff is spot on about the versioning in Time machine. The solution doesn't keep the last file as Robin implies.

Robin appears to be unaware than Time Machine can work with other storage devices than Apple's Time Capsule.

If Robin requires RAID he scan use external RAID solution, NAS unit (search TMShowUnsupportedNetworkVolumes) or if Pro internal RAID set.

Also it should be recognised that Time Machine is not a total backup strategy. You might need to look to off site storage as well.

HFS isn't perfect, but it isn't rubbish either.
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You are wrong
NonZealot 27th May 2010
@Richard Flude
HFS isn't perfect, but it isn't rubbish either.

It is rubbish, which is why Apple was trying so hard to move to ZFS. They failed because while Apple is good at marketing and creating transparent cases, they aren't so good when things get technical.
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No, he is right
DeusExMachina Updated - 30th May 2010
@the zealot.
First, you don't know crap about file systems, so you really should keep your mouth shut. Second, They did not fail. If you had bothered to do your research (hahahahaha) you would have discovered that Apple (belatedly, unfortunately) discovered that using a server-class file system (ZFS) on desktop hardware leads to various performance compromises that Apple was unwilling to accept. They should have known this going in, but at least they didn't blindly stick with it after they realized than no amount of tweaking was going to make ZFS perform acceptably.

As for your "transparent cases" argument, funny, it is not mac users that I see mesmerized with transparent side panels, as if staring at their power supply is somehow a fun way to pass the time.

And speaking of things that "aren't so good when things get technical," ever looked in a mirror.

Cue the double standards.
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World's biggest vaporware ever! Apple can't even steal other people's tech properly!
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Hmmm...
zkiwi 15th Jun 2010
I thought you'd be in hiding from the Apple assassins that you imagine exist and are after you, or trying to figure out where Cupertino is. But apparently not.

Ah well...
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It's not the Apple Way
bobiroc 27th May 2010
They are not in the market to give people what they want at an affordable price. They are in the market to make a pretty device and tell their customers this is what you need. They do a wave of their hand and say "You do not need this Blu-Ray even if you want it" or "There is no USB 3.0" Makes me wonder if they just do not know how to make their OS work with such things.

Don't get me wrong Apple makes decent quality products most of the time but many of the features Mac Fanboys brag about like the magnetic power plug and unique (and sometimes integrated) battery are nothing more than a gimmick.

Oh and for the poster above that mentioned these features Apple is not the only one that uses IPS displays. HP and I am pretty sure higher end Dell/Alienware laptops have them too and usually the laptop is much higher performing at a cheaper price.
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RE: Apple's weak tech-fu
maascom 30th Apr 2011
@bobiroc Oh and for the poster above that mentioned these features Apple is not the only one that uses IPS displays. HP and I am pretty sure higher end Dell/Alienware laptops have them too and usually the laptop is much higher performing at a cheaper price.
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Nothing here.......
OhTheHumanity 27th May 2010
He is obviously lying. Remember when you just go along with everything as if nothing is wrong, you will have a tougher time getting the improvements you need. Apple is seeing they can sell with or without the improvements so their so-called innovation will suffer as Robin has pointed out.

Its just like politicians, if you don't question them they will do whatever they feel and not give a damn about improving things because hey you're already in the tank for them. I think Apple's computer lines are taking the brunt of the new Apple.
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Pretty solid use case there, I would say. Are you bitter about something Robin?
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I'd say he is bitter about something
NonZealot Updated - 27th May 2010
@CowLauncher
He is bitter that Apple has been lying to him about how things like Time Machine will keep his data safe. It failed. It failed miserably. And if a technically savvy user like Robin can't make Apple tools work, what chance does the general consumer have? Answer: none. Time Machine is good for making you feel like you are backing up your data but it is totally useless for recovering your data when OS X fails you.

I'd be bitter too. You'd be bitter too if you weren't such a huge Apple apologist.

PS Apple isn't anywhere near the world's largest tech company. Sorry, I know you tie your emotional well being into Apple's financial statements.
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@NonZealot
about companies you are a Zealot for they are technical failures regardless of their bio. Now you find a fellow who has been "Messing" with computers for 30 years competent because he slams Apple? OK no Zealotry there I admit how could I imagine it to be so. Now did Time Machine and Apple fail Robin? I use Time Machine and have had no such problem. A friend of mine got me using Time Machine because he did suffer a loss and found Time Machine wonderful and told me about it's advantages. Now he's not old enough to have been messing with computer for 30 years more like 20 I'd say but he's done well enough with Time Machine. As we Apple fans like to point out to the likes of you time and time again is that while Apple is very good... Better than the rest as far as I'm concerned we don't expect Apple to be perfect. If Robin does expect this or you even then that is a failure on your part as well as his.

Pagan jim
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RE: Apple's weak tech-fu
nickdangerthirdi@... 28th May 2010
@NonZealot so do you just wait for any story on apple to come out and then comment on every post that doesnt agree with you? if windows was so good then I would probably still use it. It is the users responsibility to back up their data in a safe way, M$ doesnt have a perfect solution, Apple doesnt have a perfect solution, and Linux doesnt have a perfect solution. fact of the matter is most people who actually use computers are too stupid to even have a clue what any of this means. its like a car, I dont think you should be able to get a drivers license if you cant do something as simple as a change a tire, yet we still let idiots on the road. I feel the same way about computers, if you arent smart enough to make a good back up of your data, then you should be left stranded on the side of the information super highway waiting for a "tow truck"
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written? Every time Apple comes out with a new model Macintosh I think I read from some doubter "Hey it does not have X or Y or both" and yet they sell very well. The iPhone does not have X, Y, and heaven forbid Z. And yet again sales are great. I remember the iPod days and each time a new competitor came about that had more FEATURES like an FM radio or some other list of do dads and music suppliers who offered subscription services that Apple has YET to offer and all the time it was going to negatively effect Apple. Yet it does NOT. Now we have the iPad and the same list of "features" and what it does not do continues and again fantastic sales!!!! Do you guys get it yet!?! You are NOT looking at this in the way the average consumer does... In other words Apple knows what it is doing and you so don't.

Pagan jim
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I believe Robin...
wolf_z 27th May 2010
...is trying to hide his incompetence.

Three separate backups (one with multiple redundancies) and the *files* (plural, mind you) are irretrievable?

I'm no Apple fan but jeez, my BS meter just exploded.
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RE: Apple's weak tech-fu
corfu 27th May 2010
Some day you may be able to replace "EMC" with "Apple" in this blog. http://chucksblog.emc.com/chucks_blog/2010/05/once-upon-a-time.html
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Hyperbole
People Updated - 27th May 2010
Can you be any more sensationalist?

At least Glenn Beck is entertaining.
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Shame on your, Robin!
Userama 27th May 2010
To predict Apple's stock Armageddon because they didn't implement your favorite file system is downright irresponsible! On Wall Street, rumors and innuendo have more effect on a stock than anything. Some non-techie Wall Street analyst could read your rant, quote it as the work of a "respected tech journalist", and start rumors that could have an extremely negative effect on a lot of investors. You should have taken this into account before you published this one. Do you think the fact that you, one individual, lost data after doing a triple backup, warrants this attack on Apple. I don't!
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Oh, this one is TOOOOOO easy!!!
NonZealot 27th May 2010
@Userama
Cue the GIGANTIC double standards...
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RE: Apple's weak tech-fu
DeusExMachina 28th May 2010
@NonZealot
Easy?!? Since when have your cut&past jobs EVER required even a modicum of effort.

I guess your day job as bridge keeper takes all your resources.
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My MacBook Pro is a fantastic piece of hardware soiled by the worst OS ever produced. You have given me one more reason (on top of the hundreds of others) for making Windows my primary OS. OS X is just too hard to figure out how to use safely.
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RE: Apple's weak tech-fu
DeusExMachina 28th May 2010
@NonZealot

"OS X is just too hard to figure out how to use safely."

FINALLY! You finally admit your are an incompetent simpleton!
Eat those words, troll.
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RE: Apple's weak tech-fu
andyILM Updated - 29th May 2010
@DeusExMachina
No. The way I read it is that OSX sux. And I believe that mr. nonzealot is much smarter than you!
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RE: Apple's weak tech-fu
DeusExMachina Updated - 31st May 2010
@andyILM
You can read it any way you want, especially since your English comprehension is apparently lacking. His sentence is quite clear. Suck or not, HE finds it "too hard to figure out." That millions of people DO manage to figure it out points to his mental failure, not mine.
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So what is the solution?
Alzie 29th May 2010
I've read in other ZDnet articles about data issues like these. People think that once it's on the hard drive it's safe and it is not.
Should all new computers come with 2 or more hard drives? The main drive for the OS and a second drive for data?
Should all OSes create 2 or more logical drives? Again 1 for the OS and (an) other(s) for data by default?
Should all storage programs double check the data before and after writing it to a backup location to ensure accuracy?

This is meant to be OS and hardware neutral.

Your opinions please.
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So what is the solution?
andyILM Updated - 29th May 2010
@Alzie
Well, in my experience as a computer engineer with over 20 years of experience, it is always best practice to keep a data store on a separate disk, if not controller, than the host OS. Forget about logical drives regarding data integrity. 1 bad partition = 2 bad partition.
A backup program may perform integrity checks, but this is entirely unnecessary with modern file systems such as NTFS. Windows has a much better file system than OSX uses.
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RE: Apple's weak tech-fu
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RE: Apple's weak tech-fu
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RE: Apple's weak tech-fu
FAULKNE 13th Oct
Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.

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