Mozy's new plan: "pay more, get less"

By | February 2, 2011, 9:16am PST

Here on planet Earth, data storage is getting cheaper every month. But in Mozy’s parallel BeanCounterEarth, it’s getting more expensive. Time to fork over, freeloaders!

What’s the deal?
Mozy’s excuse for raising prices is that people are storing a lot more information than they did in 2006. Therefore, with much regret, they have to raise prices: 50 GB will now cost $5.99/month, a $1 increase over the old unlimited plan.

Huh?

Back in 2006 the hot SATA drive was the Seagate Barracuda 7200.10, a 750 GB behemoth. Checking in at a mere 79¢/GB - $590 retail - it set a new price-performance metric.

Mozy backstory
In late 2006 Mozy - taking advantage of super-cheap disk storage - adopted unlimited storage for a fixed monthly fee. Those were the good old days.

Then in late 2007, the world’s largest independent storage company, EMC - who also owns VMware, Iomega and RSA security, among others - bought Mozy. On my own dime I used Mozy for Mac for 2 years before dropping it for non-performance in 2009.

And today?
Today you can buy a 2 TB SATA drive online for 3¢ a gig. Volume buyers can do better.

And that drive is not only faster, but more reliable and energy efficient. By any measure the disk drive folks have done an incredible job.

And because of that EMC’s Mozy can make even more money than ever just by buying new disks every year. But that isn’t enough.

The Storage Bits take
Inside a $16 billion company like EMC the Mozy business is hardly worth thinking about. EMC’s brass is used to 60% gross margins and revenues measured in billions.

But in consumer-facing businesses 60% gross margins are just not done. Even Apple - often criticized for high prices - gets by on less than 40%.

Consumer businesses get no respect inside most enterprise companies. When the quarterly business review gets to Mozy, it goes like this:
Designated stuckee: “Our Mozy revenue is up 7% and margins are up 8%! Score!”
CFO: “You still don’t amount to squat. Why are you wasting our time? I hate you!”

The technical solution is, of course, to lower infrastructure costs and provide innovative high-margin products to apply Advanced Margin Enhancement Technology: raise prices.

Welcome to the “free” market.

Comments welcome, of course. When asked, I now recommend Backblaze and Crashplan. Use online backup as a supplement to local backup.

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Topics

Robin Harris has been messing with computers for over 30 years and selling and marketing data storage for over 20 in companies large and small.

Disclosure

Robin Harris

Robin Harris is a president of TechnoQWAN, a consulting and analyst firm in northern Arizona. He also writes StorageMojo.com, a blog which accepts advertising from companies in the storage industry, and has a 25 year history with IT vendors. He has many industry contacts, many of whom are friends and all of whom he has opinions about. Robin has relationships with many companies in the technology industry. Every company he writes about may have sought to influence his opinion through carefully-crafted marketing messages and self-serving white papers, gifts ranging from desk calendars, t-shirts, lunches and trips as well as analyst or consulting assignments. He also invests in some technology companies. He may accept payment for services in stock as well. Robin discloses financial investments in or client relationships with companies named in Storage Bits. To help readers sort out the gold from the dross in his writings, Robin tries to communicate his reasons as clearly as he can. If you agree, you are intelligent and discerning. If you disagree, well, you disagree. In all cases, Robin encourages readers to subject everything they read, see or hear on the internet or from politicians to some simple questions: * What assumptions are implicit in the world view and judgments of the author? * What, if any, is the factual basis for the opinions the author expresses? * Is it reasonable, logical and clear? Your critical faculties: use ‘em or lose ‘em!

Biography

Robin Harris

Harris has been messing with computers for over 30 years and selling and marketing data storage for over 20 in companies large and small. He introduced a couple of multi-billion dollar storage products (DLT, the first Fibre Channel array) to market, as well as a many smaller ones. Earlier he spent 10 years marketing servers and networks. After leaving corporate life he founded TechnoQWAN, a consulting and analyst firm. He also developed StorageMojo into one of the top storage industry blogs.

Robin writes, consults, coaches and lives among the mountains of northern Arizona.

Talkback Most Recent of 47 Talkback(s)

  • RE: Mozy's new plan:
    You Know What?? Since You Don't Use It Anymore; Your Opinion Is Useless. And Your Slam On Free Markets, Was To Be Expected, You Must Be A Democrat!!
    ZDNet Gravatar
    Macterryh
    2nd Feb 2011
  • RE: Mozy's new plan:
    @Macterryh
    And you must be an idiot!
    ZDNet Gravatar
    kirovs@...
    2nd Feb 2011
  • RE: Mozy's new plan:
    Macterryh --

    I'm as pro-free-market as anyone, and I didn't detect anything political in Mr. Harris's comment about free markets. I read it more as a slam on EMC's bad business decision to raise prices when real storage costs (remote and local) are declining.

    As for your "you don't use it, so your opinion is useless" comment, that's ridiculous. If you have a reasonable understanding of a product, service, business decision, company, etc., etc., then your opinion is valid. As long as someone is arguing from a basis of facts (as Harris is), I'll listen to/read what they have to say.

    You don't have to agree with him, but your disagreement doesn't invalidate his opinion.

    (Rhetoric 101 dismissed.)
    ZDNet Gravatar
    Churlish
    2nd Feb 2011
  • RE: Mozy's new plan:
    @Macterryh

    Aaaah the free market. That's when the lunatics get to run the asylum.
    ZDNet Gravatar
    tonymcs@...
    2nd Feb 2011
  • That has to be sarcasm, because, nobody in his right mind would propose
    that government controlled or government regulated markets are the way to conduct business.

    When and where have you ever heard of any government directed economy that has ever succeeded or that even began to support its people? All economies based on socialism, whether partially or in whole, eventually fail, some just take more time than others.

    Try to learn the lessons of history.
    ZDNet Gravatar
    adornoe@...
    7th Feb 2011
  • RE: Mozy's new plan:
    @tonymcs@... Funny thing about that Tony, there is a whole field of study about "free market" with carefully mapped out equations. It?s called Economics. But I do like your analogy. People getting PhD's to study such lunacy. I guess they can turn anything into a science.
    ZDNet Gravatar
    jimlonero
    7th Feb 2011
  • RE: Mozy's new plan:
    tonymcs --

    As opposed to what? Central planning? Government bureaucrats determining production? I'd prefer a free economy driven by the rational self-interest of so-called "lunatics" (read: everyday people) over a command economy ANY day.
    ZDNet Gravatar
    Churlish
    4th Feb 2011
  • RE: Mozy's new plan:
    @Macterryh: Well, I'm a current Mozy user, have been for 2+ years, a capitalist who runs a business *for profit*, who believes that Mozy has a right to make as much profit as possible, a staunch conservative Republican Tea-Bagger... and I think Mozy (soon to not be my provider of online backup) is out of their minds for such a price increase!
    ZDNet Gravatar
    RFaircloth
    2nd Feb 2011
  • RE: Mozy's new plan:
    @RFaircloth
    As a fellow profit-making capitalist: +1

    Robin
    ZDNet Gravatar
    Robin Harris
    2nd Feb 2011
  • RE: Mozy's new plan:
    @Robin Harris

    I'm a socialist small business owner and even I make a profit wink
    ZDNet Gravatar
    tonymcs@...
    2nd Feb 2011
  • RE: Mozy's new plan:
    tonymcs --

    In LOLCat vernacular: "Socialism / Ur doin it wrong." happy
    ZDNet Gravatar
    Churlish
    4th Feb 2011
  • tonymcs: current success is not the same as long-term success
    and with a socialist economy, eventually, your profits will disappear too. Slowly but surely, the government will demand more, and with government taking more, you'll end up with less and less, to the point where it won't be worth your while to continue in business. Like I said, it takes time for socialism to eventually finish off an economy, and that's what has been happening to the U.S. economy. It's just been too gradual for some people to notice how our economy is dying.
    ZDNet Gravatar
    adornoe@...
    7th Feb 2011
  • RE: Mozy's new plan:
    @Robin Harris Lots of thnx for your article, i 've got a bit dissimilar viewpoint at http://edproblemsolver.com
    Cosme
    ZDNet Gravatar
    kollywolly
    21 hrs ago
  • For crying out loud ...
    ... the storage market seems to be crying out for a good -value, well-architected solution.

    Unfortunately the global corporations don't seem to be interested in protecting their customers' data - unless it is at near-criminally extortionate enterprise costs.

    DROBO seem to be trying hard on the SMB front: reaching a meerly extortionate rate for a user-friendly dynamic RAID 5 solution.

    I save my deepest sarcasm for M$ and Ed Bott who thinks M$ Home Server can be 'saved' by going to a single disk workaround in generation 2 of the product.

    Losers.

    Why ANYONE thinks we should trust the global corporates with cloud solutions is beyond me (unless I can write my own penalty clauses and determine the price!).
    ZDNet Gravatar
    johnfenjackson@...
    2nd Feb 2011
  • Serious Price Hike
    I just got my renewal email. I'm currently backing up about 350gb with Mozy. Not much changes of that backed up data week to week, but I have a lot entrusted with them. They no longer have an unlimited plan, so to backup 350gb would be the 9.99 play for 125gb, plus $2 for each additional 20gb. That would take me from a $5/mo plan to a $32/mo plan! Whoa! As painful as it may be for the initial backup, looks like I'll be switching to carbonite or a competitor to mozy. Need to do some research.

    Ouch!

    - Daniel Rymer (ZhunZi)
    ZDNet Gravatar
    zhunzi
    2nd Feb 2011

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