Fewer than half of customers calling BT and TalkTalk are given accurate broadband download speed information before the point of purchase, according to telecoms watchdog Ofcom.Ofcom said on Tuesday that the overall number of people being told about the download speeds of broadband packages had improved but that there were still companies, such as BT and TalkTalk, whose customer service staff failed to provide download speed information without being prompted in more than half of all calls.
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Blogging on the inner workings of business tech including, but not limited to, business intelligence (BI), analytics, enterprise software, desktop and portable hardware, IT in education, open-source projects and breaking developments in the mobile world. You can follow me on Twitter at @BenWoodsZD.
With several years' experience covering everything in the world of telecoms and mobility, Ben's your man if it involves a smartphone, tablet, laptop, or any other piece of tech small enough to carry around with you.
HP has unveiled its first all-in-one mobile printer that allows people to print, scan or copy documents while on the move.HP has announced the Officejet 150 Mobile all-in-one device.
HP has taken the wraps off its first ultrabook aimed at businesses — the EliteBook Folio 9470m — which the company said couples "stylish, lightweight design" with enterprise features.The device was unveiled at HP's Influencer Summit 2012 in Shanghai, China on Wednesday.
HP has introduced new models to its Envy ultrabook line-up at an event in Shanghai, including a new range-topping Spectre device and AMD-based 'sleekbooks'.The company announced the new additions to its Envy ultrabook family on Wednesday, as well as introducing its first AMD-based devices in the "thin and light" range.
Samsung has unveiled the Galaxy S III, the successor to the successful Galaxy S II Android smartphone, saying it will launch in the UK before the end of May.The Ice Cream Sandwich-powered handset, revealed at a launch event in London on Thursday, has a 4.
Everything Everywhere has kicked off a 4G LTE trial in the North of England that uses the somewhat controversial 1800MHz band of spectrum.The company launched the trial, which will run until the end of July, on Wednesday in Cumbria.
VoIP specialist Truphone is working on an app for the BlackBerry 10 platform that will allow users to make international phone calls and send text messages for only one-tenth of the normal cost by using a Wi-Fi or data connection.The company confirmed it is in the process of developing an app for RIM's forthcoming OS on Tuesday.
The Pirate Bay is urging its users to "stand united" by writing to members of parliament and internet service providers to protest the blocking of the website by five UK ISPs.The Pirate Bay is urging its UK users to protest the ISP block with their MPs.
Google has finally closed the doors on its Wave social networking service but is still allowing Google Chrome users to access the pages in read-only mode.The company said it was pulling the plug on the ill-fated Wave project in November 2011, citing 30 April as the last day that users would still be able to access their Waves, although it had not been actively developing it since late 2010.
Five of the UK's largest internet service providers have been ordered to prevent their subscribers from accessing the file-sharing website The Pirate Bay.The High Court said on Monday that Sky, Everything Everywhere, TalkTalk, O2 and Virgin Media would have to block access to The Pirate Bay (TPB), following an earlier ruling in February over the role of the site in copyright infringement.