BT and TalkTalk rapped over broadband sales info
Fewer than half of customers calling BT and TalkTalk are given accurate broadband download speed information before the point of purchase, according to telecoms watchdog Ofcom.Ofcom said on Tuesday that the overall number of people being told about the download speeds of broadband packages had improved but that there were still companies, such as BT and TalkTalk, whose customer service staff failed to provide download speed information without being prompted in more than half of all calls.