BT's latest results, announced on Thursday, show the company's first profit fall in six quarters — the result of massive internal restructuring.
In April, BT announced it would be creating two new divisions — BT Design and BT Operate — to assist in the company's transformation from telecoms incumbent to IT services giant. The £450m programme has resulted in a series of voluntary redundancies, largely aimed at eliminating duplication of roles. BT hopes to see the investment pay off within the next two to three years.
Around 2,000 managers have so far taken early retirement, with a total of 5,000 expected by the end of the financial year. According to a spokesperson for BT, this figure is usual for the company, which has a total of around 106,000 employees. BT has also hired 2,500 engineers in the last quarter.
Thursday's results showed that, despite healthy sales, net income had fallen by 29 percent quarter-on-quarter. BT's spokesperson said that this reflected the £182m already spent on the restructuring in the quarter leading to 30 September.
A spokesperson for Connect, the telecommunication workers' union, told ZDNet.co.uk on Wednesday that the union was content with the ongoing redundancies, so long as they remained voluntary.
The decline in BT's revenue from its traditional telecoms business appears to be slowing. Revenue was down one percent year-on-year compared to the four percent drop in the previous quarter. The company's "new-wave revenue" from IT services and broadband was, however, up 10 percent on the same quarter last year at £1.9bn, now representing 62 percent of BT's major corporate revenue.
BT Global Services has apparently won £9.2bn worth of contracts over the last 12 months. BT Retail remains the UK's top retail broadband provider, with a customer base of just over four million.