CBA ATMs, EFTPOS hit by database woes

CBA ATMs, EFTPOS hit by database woes

Summary: The Commonwealth Bank's EFTPOS, ATMs and online banking service NetBank have suffered this morning following problems with its database maintenance.

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TOPICS: Outage, Banking
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The Commonwealth Bank's EFTPOS, ATMs and online banking service NetBank have suffered this morning following problems with its database maintenance.

CommBank

(Melbourne building image by Roberto Arias, CC2.0)

The bank confirmed that an outage has crippled point of sale and online transactions, including funds transfers, BPAY and scheduled payments for some customers.

"Last night the CBA encountered an issue when conducting routine database maintenance. Consequently this morning some customers are experiencing difficulties when making a funds transfer through our NetBank, CommSee, BPAY and phone banking channels," Commonwealth Bank told ZDNet Australia in a statement. "Some point of sale systems and ATMs are also impacted."

The NetBank site is still available.

Commonwealth Bank has estimated that full services should be restored by this afternoon, and the bank has urged customers who need to conduct urgent transactions to visit a local branch.

Commonwealth Bank hasn't been the only bank to suffer problems recently. In January, National Australia Bank suffered an outage on its online banking services, just a few short months after a corrupted computer file caused chaos on its transaction systems leading to failed, delayed and duplicated transactions for the bank's customers.

Topics: Outage, Banking

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Armed with a degree in Computer Science and a Masters in Journalism, Josh keeps a close eye on the telecommunications industry, the National Broadband Network, and all the goings on in government IT.

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