CBA shows off high-tech bank: photos

CBA shows off high-tech bank: photos

Summary: The Commonwealth Bank yesterday opened its new flagship branch in the heart of Brisbane. Drenched with smart systems and Apple iDevices, the branch represents a significant investment in the Commonwealth Bank's new digital strategy.

TOPICS: Apple, Banking, CXO, iPhone, iPad

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  • (Credit: Luke Hopewell/ZDNet Australia)

    The teller desk is secreted at the back of the branch in aid of McEwan's mission to serve customers differently. Tellers move from behind their desks to greet the next customer in line, with no security glass between them and the rest of the bank.

    The teller desk is located adjacent to the business banking desk, which also gives customers access to a coin counting machine, coin changing machine and cheque deposit machine.

  • (Credit: Luke Hopewell/ZDNet Australia)

    A large foreign exchange desk sits on the left hand side of the branch, with-up-to-the-minute currency information displayed for customers. Here, they can change currency and inquire about the Commonwealth's new traveller EFTPOS cards — the bank's replacement for traveller's cheques.

  • (Credit: Luke Hopewell/ZDNet Australia)

    Brisbane branch staff help customers open accounts, check balances, transfer funds and pay bills online at the iMac terminals. McEwan said that that the technology push is all about teaching customers how to use the new online options available from CBA in order to get faster results. On any given day, 50-plus staff are on-hand to help out.

    Adam Bennett, chief information officer of Retail and Business Banking, told journalists yesterday that Netbank customers will be able to change their card personal identification number (PIN) online in the near future.

Topics: Apple, Banking, CXO, iPhone, iPad

Luke Hopewell

About Luke Hopewell

A fresh recruit onto the tech journalism battlefield, Luke Hopewell is eager to see some action. After a tour of duty in the belly of the Telstra beast, he is keen to report big stories on the enterprise beat. Drawing on past experience in radio, print and magazine, he plans to ask all the tough questions you want answered.

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