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(Credit: Luke Hopewell/ZDNet Australia)
Brisbane branch staff help customers open accounts, check balances, transfer funds and pay bills online at the iMac terminals. McEwan said that that the technology push is all about teaching customers how to use the new online options available from CBA in order to get faster results. On any given day, 50-plus staff are on-hand to help out.
Adam Bennett, chief information officer of Retail and Business Banking, told journalists yesterday that Netbank customers will be able to change their card personal identification number (PIN) online in the near future.