CBA shows off high-tech bank: photos

CBA shows off high-tech bank: photos

Summary: The Commonwealth Bank yesterday opened its new flagship branch in the heart of Brisbane. Drenched with smart systems and Apple iDevices, the branch represents a significant investment in the Commonwealth Bank's new digital strategy.

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TOPICS: Apple, Banking, CXO, iPhone, iPad
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  • (Credit: Luke Hopewell/ZDNet Australia)

    Brisbane branch staff help customers open accounts, check balances, transfer funds and pay bills online at the iMac terminals. McEwan said that that the technology push is all about teaching customers how to use the new online options available from CBA in order to get faster results. On any given day, 50-plus staff are on-hand to help out.

    Adam Bennett, chief information officer of Retail and Business Banking, told journalists yesterday that Netbank customers will be able to change their card personal identification number (PIN) online in the near future.

  • (Credit: Luke Hopewell/ZDNet Australia)

    Customers waiting for an appointment are kept entertained by the branch's fleet of iPad units loaded with Commonwealth Bank apps. McEwan said that he was fascinated by how readily customers took to the technology. "They picked it up and started using it almost instantly," he said.

    McEwan told ZDNet Australia that despite the imminent release of the iPad 2, the Brisbane branch would not immediately be upgrading its existing iPad 1 units to the new model.

    "It's not about having the absolute latest in technology," McEwan said, "it's about having the best technology to serve your customers." He said that as the equipment aged, it was likely to be replaced by newer models.

  • (Credit: Luke Hopewell/ZDNet Australia)

    Despite the swathes of Apple gear all over the bank, Brisbane branch manager Fleur Foster here demonstrates that PCs are also present, showing off the Asus touchscreen PCs scattered around the bank floor for the purpose of general information inquiries. These terminals include information on bank products, in-branch seminars and events as well as foreign exchange calculations. They also give customers the ability to book and review appointments with branch staff.

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Topics: Apple, Banking, CXO, iPhone, iPad

Luke Hopewell

About Luke Hopewell

A fresh recruit onto the tech journalism battlefield, Luke Hopewell is eager to see some action. After a tour of duty in the belly of the Telstra beast, he is keen to report big stories on the enterprise beat. Drawing on past experience in radio, print and magazine, he plans to ask all the tough questions you want answered.

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