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(Credit: Luke Hopewell/ZDNet Australia)
Customers waiting for an appointment are kept entertained by the branch's fleet of iPad units loaded with Commonwealth Bank apps. McEwan said that he was fascinated by how readily customers took to the technology. "They picked it up and started using it almost instantly," he said.
McEwan told ZDNet Australia that despite the imminent release of the iPad 2, the Brisbane branch would not immediately be upgrading its existing iPad 1 units to the new model.
"It's not about having the absolute latest in technology," McEwan said, "it's about having the best technology to serve your customers." He said that as the equipment aged, it was likely to be replaced by newer models.