What advice would you offer others facing similar circumstances?
Ask your suppliers to demonstrate that they are able to bridge the analysis gap between the IT organization's and the business key performance indicators.
Make sure that the IT organization knows what the internal business customers need. The ability to notify them in advance of IT issues demonstrates a proactive and helpful stance. They would be impressed that issues that could impact business performance are brought to light before they have a chance to cause problems.
We believe that Netuitive's technology has helped us address all five dimensions in Gartner's application performance management model. We believe that the use of Netuitive's technology assures application availability, promotes a superior customer experience, and generates a return on investment in reducing or avoiding the costs of outages.