CommBank hit by overnight outage

CommBank hit by overnight outage

Summary: The Commonwealth Bank has had a less than stellar night after its internet services and ATM network crashed, cutting millions off from their cash.

SHARE:
TOPICS: Outage, Banking
2

The Commonwealth Bank has had a less than stellar night after its internet services and ATM network crashed, cutting millions off from their cash.

The Commonwealth Bank blamed a connection failure for the issue, which cut off its customers from approximately 6pm AEDST onwards.

"We're aware of issues with our NetBank, ATM and EFTPOS services," the bank said in a statement on its website.

"A number of customers may also be experiencing issues accessing our contact centres and phone banking.

"The issues are related to network connectivity problems.

"We are working to resolve the issues and restore services as soon as possible."

The bank couldn't say how many customers were affected or give a time when services would be restored until a tweet four hours later from the bank's online services team declared the fault rectified .

"NetBank, ATM and EFTPOS services have been restored. We are very sorry for the impact to your evening," the bank said.

Topics: Outage, Banking

Luke Hopewell

About Luke Hopewell

A fresh recruit onto the tech journalism battlefield, Luke Hopewell is eager to see some action. After a tour of duty in the belly of the Telstra beast, he is keen to report big stories on the enterprise beat. Drawing on past experience in radio, print and magazine, he plans to ask all the tough questions you want answered.

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Talkback

2 comments
Log in or register to join the discussion
  • Good to see All that money on there IT was well spent ! So after all that they still have a Single Point of Failure ?
    jeff_syd
  • "Odds on" this incident was caused by a failed technology "change"!
    Knowledge Expert