Defective Dell Latitude 6430u notebooks 'smell of cat urine'

Defective Dell Latitude 6430u notebooks 'smell of cat urine'

Summary: A manufacturing issue resulted in some Dell Latitude systems smelling as if they had been "assembled near a tomcat's litter box."

TOPICS: Hardware, Dell

A number of Dell Latitude 6430u owners have complained that their notebooks smell of cat urine.

The problem was first bought to light by a posting made by a owner on the Dell support community website. A user calling themselves Three West reported that the system he received was fine except that it "smells as if it was assembled near a tomcat's litter box," adding that "it is truly awful!"

The user reported that the smell was coming from the keyboard area. Several other owners have also reported that their Latitude 6430u notebooks suffer from the same problem.

Another owner added "I thought for sure one of my cats sprayed it, but there was something faulty with it so I had it replaced. The next one had the same exact issue. It's embarrassing taking it to clients because it smells so bad."

Following an investigation Dell claims that the "smell is not related to cat urine or any other type of biological contaminant, nor is it a health hazard" and confirmed that the problem was down to the manufacturing issue which had now been resolved.

"If you order an E6430u now, it will not have the issue," wrote a Dell support agent.

The problem seems isolated to the Latitude 6430u and Dell is recommending that users afflicted by this problem should return affected notebooks to have the palm rest and keyboard replaced.

Topics: Hardware, Dell

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  • China?

    I'll bet the part was made in China. They throw all sorts of stuff into products to get rid of it. Remember the sheetrock debacle?
    Frank M
  • Ah, Chinese manufacturing quality

    I love the smell of cat piss in the morning.
    Sir Name
  • Well its cat smells or Apple news??

    So I guess tech news has become pretty boring. With most site either harping on Apple's refreshes or now I have read two articles on Dell's smelling like cat urine. OMG, I just realized I read two articles on Dell cat urine smells. I need to get a life myself!
    • Boring?

      Do like me... uncheck this newsletter and your problems is solved !
  • It's not the laptop

    It's W8 causing the smell
    Alan Smithie
    • You don't belong here.

      Shoo Smithie, shoo.

      Back to your walled-up Garden.
    • Alan,

      I was wondering about the same thing :)
  • Wrong model?

    Clearly a simple mistake, Dell thought you ordered the 463PU (pee-yew)
    • The wrong model ?

      David, good to see that at least one person have a sense of humor ;)
    • actually...

      I ordered the 643oeeeeeuuuuuw... and I'm purrrfectly happy with it...
  • And now...for something completely different.

    I wouldn't put it past some disgruntled Dell employee that's loosing his/her job because Dell is moving it plant to mexico.
    ViVa PePe Le Pew!!!
    El Stinko
    WeWe, we stinkee
    ANYWAYS... once mexicans get hold of the assembly, expect poor manufacturing... just like CCC (Cheap China Crap)