Does the filter breach user agreements?

Does the filter breach user agreements?

Summary: Does the mandatory implementation of a limited internet filtering scheme by Telstra and Optus constitute a breach of the internet service providers' existing agreements with their users? So far the situation is unclear, according to Australia's Telecommunications Industry Ombudsman.

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Does the mandatory implementation of a limited internet filtering scheme by Telstra and Optus constitute a breach of the internet service providers' existing agreements with their users? So far the situation is unclear, according to Australia's Telecommunications Industry Ombudsman (TIO).

Telstra and Optus have pledged to implement a voluntary filtering framework developed by the ISP industry's peak representative body, the Internet Industry Association. The filter, which is being seen as a more moderate industry approach developed in reaction to the Federal Government's much more comprehensive filter scheme, will see the ISPs block a "worst of the worst" list of child pornography sites generated by international police agency Interpol.

However, since news of the scheme came to light, a number of broadband customers in Australia have flagged their intention to dump ISPs implementing the filter and shift to alternative providers, mainly due to a belief that the filtering scheme will not meet its aims and may eventually lead to the erosion of freedom of speech rights.

"Once you start on the path of censorship, and the mechanisms are in place, freedom of speech and democracy take a hit," wrote IT industry veteran and telecommunications commentator, Michael Wyres, in an article on the subject late last month, for example. "Bit by bit, the powers that be will identify more and more content as worthy of 'protecting' us from, and one day it will go too far — and it will be much harder to rectify than it was to implement."

"I cannot and will not be a party to that, and that is why I left Telstra."

Although Telstra's implementation of the filter has gone live, the telco does not yet appear to have modified its end user agreement to include a section about filtering, or notified its customers en masse about the scheme.

Asked about the issue, the Telecommunications Industry Ombudsman said the question of whether the implementation of the scheme would breach existing user agreements and thus allow customers to exit their contracts with Telstra and Optus early was a "hypothetical one".

The TIO is Australia's chief dispute resolution organisation for the telco sector, sitting between consumers, small businesses and the service providers they buy services from.

The TIO said it based its decisions on actual cases it examined, with additional regard to the law, industry standards and good industry practice. The organisation attempts to judge based on what is "fair and reasonable" under the circumstances in question, with particular reference to the Telecommunications Consumer Protections Code, an industry code in the area.

"If a customer came to us and said they weren't happy because their account was being filtered, we'd make a decision at the time," they said.

The news comes as a split has emerged in Australia's telecommunications industry regarding the Interpol filter, with Telstra and Optus in favour of the initiative, but many other companies in the industry having backed away from it. Internode, TPG and Exetel have taken a strong stand against the project, stating they will only implement the scheme if the law requires them to do so.

Topics: Censorship, Government, Government AU, Telcos, Optus, Telstra

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2 comments
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  • Is the TIO saying "We won't do anything until a formal complaint is lodged, despite this being an obvious issue worthy of investigating"?

    Are they subtely requesting as many people as possible to complain?
    Scott W-ef9ad
    • I think once it's generally known that Telstra and Optus have actually implemented their filters then it won't surprise me if there's a rush to the TIO. Perhaps that's why they're being sneaky (what else can you say about it?) and they also realise they're on very shaky ground, ToS-wise, and also potentially illegal under the Communications Act.
      RDG-0c98a