E-Health: Australia's $5bn black hole

E-Health: Australia's $5bn black hole

Summary: Australia's health sector has made only "marginal" progress towards being able to exchange information electronically, despite governments investing more than $5 billion in the field over the last 10 years, according to a report released late last week.

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TOPICS: Health
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Australia's health sector has made only "marginal" progress towards being able to exchange information electronically, despite governments investing more than $5 billion in the field over the last 10 years, according to a report released late last week.

The primary information tools used to manage health care in this country still revolve around pen, paper and human memory

Deloitte's e-health report

The report, which was developed by consultancy Deloitte Touche Tohmatsu earlier this year but only partially published last week, was endorsed by state and federal health ministers last week as a key strategy document outlining how the nation's outdated and dysfunctional health IT systems should be brought up to date.

"At its core, health is a knowledge industry with information being central to all aspects of care planning, management and delivery," Deloitte wrote. "Despite this, the primary information tools used to manage health care in this country still revolve around pen, paper and human memory."

Deloitte's findings come on the heels of a similar, but broader report released in November by New South Wales Health special commissioner Peter Garling. Garling found that while much of the work undertaking in NSW public hospitals was "high tech", its record-keeping (or e-health) system was a "relic of the pre-computer age", with most records being kept on paper; a situation that had implications for the level of care provided.

"The relative lack of maturity of information technology within the health sector has important implications for patient safety ... studies have found that up to 18 per cent of medical errors are due to the inadequate availability of patient information," wrote Deloitte.

Deloitte's report recommended the nation embark on a strategy of coordination and alignment across government jurisdictions, focused in four areas:

  • Implementing the national "health information highway" (infrastructure and rules to allow information to be shared)
  • Stimulating investment in high-priority IT systems and associated tools
  • Encouraging the health sector to use the tools
  • Establishing an e-health governance regime

Many of Australia's current e-health initiatives involve the National E-Health Transition Authority (NEHTA), a group set up several years ago by state and federal government to provide coordination in the area.

What was released is a classic case of bureaucratic 'box-ticking'

E-Health consultant David More

But Deloitte wrote that current governance structures weren't sufficient, and NEHTA needed to be replaced with a more powerful organisation that could be built upon its existing structure.

"In NEHTA, Australia has created and invested in a vehicle for the progression of the national E-Health agenda and, whilst the journey to date has at times been problematic, it represents the best foundation upon which to build momentum behind a national E-Health work program," the consultancy wrote.

But not everyone agrees that Deloitte's strategy is the right way ahead. E-health consultant David More wrote on his AusHealthIT blog that there were some very good principles and strategies to be found in Deloitte's report, but that in general it would not result in action due to a lack of funding.

"Actually, what was released is a classic case of bureaucratic 'box-ticking'," he wrote. "A country has to have a published national e-health strategy — so now we have one.

"Sad it is a total unfunded fraud on all those who have been waiting for some sign of change over the last four years since the bureaucrats last decided they would not invest in Health IT (when HealthConnect morphed from a real project into a 'change management strategy'). Frankly, I don't think the box has been ticked if you don't ensure action after planning."

Topic: Health

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6 comments
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  • Where did the money go?

    Question 1: What did we get for our $5 billion? That's a hell of a lot of money for not very much outcome!
    Question 2: Why has there been no solution for even the simplest problems? Take secure messaging as an example. At present, the various stakeholders (hospitals, GPs, specialists, pharmacists etc) cannot even exchange simple letters securely because there is no single agreed standard. Oh, there are a dozen solutions, but basically none of them talks to any of the others! Meanwhile, NEHTA has dithered for years, trying to define the complete EHR in one go, rather than one step at a time. It isn't working people!
    anonymous
  • A: Consultants and corrupt management - MARKED AS SPAM BY AKISMET

    Consultants have a great record of consuming all funds available for little result. Look at Telstra's billing systems as an EG.
    Main issue is convoluted management. Basically daycare for adults and lack of real funding for ongoing expertise.
    anonymous
  • Where the money went

    A large portion of the money went on PIP payments to GP to "computerise" their practices, unfortunately there is hardly any criteria around what this means, and GP's (an Medical Software companies) have been milking it for years.

    Hopefully with a better plan the govt will put some criteria on this and finally get some ROI
    anonymous
  • health records

    My GP spends the first ten minutes of a "consultation" reading through a mess of paperwork that is not filed to either date, medical condition, source or relevance to present complaint. He has a computer but that is used to print prescitions only as its primary function. Now I find I have to attend the City Hospital 75 Km away , with an appointment time of 7.30am !1 to have a cancer followup proceedure done. The nearest hospital is only 5 KM away , that is in process of a multi million dollar upgrade . But if I have the procedure done, there the results won't find their way to the hospital where the emergency operation was performed on Boxing Day last year.And there are no consultants in residence at the nearby hospital to hand the case to, anyway!!.
    Get rid of the beaurocrats and get a Working Health System. And that would be a good name for it too.
    anonymous
  • NEHTA ! An anacronism!

    It reminds me of GORGON, a monster which died out before the Dinosaurs ruled the earth & why, because if failed to adapt to major change to it's environment! Fairly typical I think.

    In Greek mythology it turned everything to stone..again fairly typical! which is about the speed it accomplishes the changes we need to push the medical systems into the 21st Century.

    22nd Century anyone? We might have an NBN by then to support the snails pace of the NEHTA!
    Huntsman.ks
  • Where did the money go?

    My son had a head injury which required an MRI at the local casualty hospital which was put onto a CD as well as put on film.
    He then was sent to another hospital the next day to see a specialist and took his notes with him which were laboriously transcribed into the second hospitals system ...no email and not even a floppy for ease. They then had to scan the films from his MRI into their system rather than use the CD !! the inefficiency involved was horrendous...so where has the $$$ gone ? Can't even setup an email notes etc system with it.
    anonymous