The desire for great customer centricity and the push to consolidate IT and operations will be the key drivers in the future roadmap of the banking and financial services sector. The combination of these trends has serious implications for financial services organisations. They can no longer maintain the traditional parameter-style defences around their corporate networks and ignore the seismic shift. The next frontier of financial services will embrace social media and cloud computing, consolidation and use-as-you-please systems but still the most challenging will be to foster trust and recapture loyalty among the discerning customer base.The Australian Banking & Financial Technology Innovation Summit will address issues that are driving these changes and forecast emerging trends in the financial sector as well as view the latest systems in technology.It has never been a more exciting time to be working in the financial services with the need for transformation and business optimisation gaining momentum amid market pressures and growth in super regions like Asia. Computer savvy customers continue with their insatiable appetite for technology consumption and their need for immediate responses to their requests. User-friendly online services and 24/7 access is now the norm so customer- centricity focus for financial organisations is the key factor in maintaining a competitive edge.Asian multinationals are also driving economic growth with aggressive global expansion strategies and are innovative users of technology. Our financial organisations will need to allow more centralisation of IT and operations, enabling organisations to reap the benefits of technology innovations like cloud computing.The Australian Banking & Financial Technology Innovation Summit will provide its delegates with a platform to learn of the latest trends in place and the opportunities that exist to drive change through innovation now and into the future. An impressive line-up of speakers from the banking and financial sector will deliver an informative and exciting program.