Facebook, Google: Welcome to the new feudalism

Facebook, Google: Welcome to the new feudalism

Summary: As more and more people spend time on Facebook and Google, the services are gaining an unprecedented amount of user data and becoming like feudal lords from the Middle Ages

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TOPICS: Cloud
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In the modern web, Google and Facebook are the feudal lords and people are the peasants — at least when it comes to control of the photos, comments, 'likes' and other data that each person posts online.

To use Google+ and Facebook, people yoke themselves to the providers by handing over their data in exchange for use of the services. It's like a feudal system: the social-networking companies are sustained by the data flooding into them, and gain in power from the exchange. People upload their photos, their messages and other data from their personal life, but the service providers control how that information is presented to the world.

"The users contribute their own content to you for free. You sell it back to them with banner ads put on there. And on top of that, you spy on them to gather profiling data," says Michiel de Jong, of the Unhosted project to decentralise user data.

Compare this with feudal lords in the Middle Ages — 'the castles' — who took in taxes in the form of wheat, cattle and other resources, consumed them and then demanded more. The castles held all the political power and could talk to other castles, while the peasants who lived on their land had little influence, even though the resources they produced kept the castles going.

The online form of feudalism is more insidious. With Google and Facebook, the resources these castles take in — images and search terms, for example — are not used up, as they were in the original system. Instead, the data is analysed again and again, and the castle grows in power with each bite of information. 

Network of data

If you have 50 friends on Facebook, you get 50 friends who can all contact you and vice versa. However, Facebook gets a network of some 1,225 possible combinations of one-to-one discussions between you and your peers, which it then makes money from through advertising.

As your friends talk to each other, they feed Facebook data about how information flows between its users. It's likely that your friends will have their own friends and will talk to them as well. Every time these first- and second-level contacts interact, it gives Facebook more pointers to where you fit within your network. To you, it's a bunch of your mates; to Facebook, it's an expanding cloud of data to be harvested.

This means that for operators of social networks, the value of each piece of data uploaded is multiplied by every other piece of data in the system. The co-inventor of the Ethernet transfer protocol, Robert Metcalfe, came up with a rule to demonstrate the information disparity between operators and users. According to Metcalfe's Law, the value of a communications network is proportional to the number of users connected to the system (illustrated below).

Metcalfe network effect

According to Metcalfe's Law, the value of a communications network is proportional to the number of users connected to the system. Image credit: Wikipedia

The Locker Project leader Jeremie Miller believes that once user data goes into a system, it can become difficult to get it back.

"Things like email addresses and the stuff we've uploaded become entangled in the larger systems," says Miller, whose project aims to give people ownership of their personal data. "It takes real time and effort to move/migrate/announce [data] relocations."

Mistrust

People mistrust this handing over of their data, in much the same way IT managers have concerns about uploading their enterprise's data into the cloud, or web users have misgivings about Gmail and Yahoo automatically scanning their emails.

"The thing that disturbs me is [more information] being centralised to Google," Alec Muffett, a security engineer with two decades of security industry experience, says. "In itself, it's not an evil thing — it's a power exchange. You have my data, I get services from you for free, but I don't believe it's the only model that need exist."

Even top executives in these companies recognise the problem. Google's former chief executive, Eric Schmidt, has admitted if you want a new identity online, you need to change your name. In addition, Facebook's former head of marketing Randi Zuckerberg has said that "anonymity on the internet has to go away".

Privacy concerns

Meanwhile, Facebook has responded to people's concerns about their privacy on its network by providing more tools for adjusting privacy settings. This does not go far enough, according to de Jong.

"If a building company put up a tollway and made drivers cede ownership of their cars whenever on that tollway, the traditional justice system would prohibit that," he argued. "Yet this is exactly what is happening on the 'information highway', and the situation is largely overlooked by justice departments, who still live largely in a brick-and-mortar world."

Google and Facebook have the same business model: pull people in, make sure they stay within the technological landscape and make as much money as possible out of their data. Both services need people to be accessing pages where they can serve ads or encourage them to buy something, so they add a social element to keep them there.

For example, Facebook has brought more features within its domain — such as Skype video calling and online payment service Facebook Credits — so that people do not stray away.

For its part, Google is spread across a variety of properties. Because of this, it is salting the web with social elements in a bid to ensure that people are always logged into a Google profile account, which allows it to serve better-targeted ads. For example, it has created the +1 button to help make its search results social and has introduced badges to its news aggregation service, Google News.

Methods of control

What makes this modern feudalism powerful is that the key parties are keeping their methods of control from the users.

Neither company openly gives details to users about how their data is being used. We never see inside Google's algorithms, or gain a view of how our connections interweave with every other person on Facebook, but their services see all.

What makes this modern feudalism powerful is that the key parties are keeping their methods of control from the users.

There are exceptions to this. For example, Google exposes its inner intelligence to developers via Google App Engine, its rentable cloud platform. However, the exact goings on of the algorithms and data frameworks in the underlay is kept from developers, as they must mount their applications in a high-level language, such as Python, Java or C, to run them on the cloud service.

Facebook does this too; it rolls out features made possible by its mammoth network of data, but never gives the user access to the data itself. It also does this with hardware — its Open Compute Project purports to let outsiders build a datacentre to rival its own, but it leaves out any mention of Fusion-io, the PCIe-linked flash hardware that gives Facebook's services their speed, in the documents it released to describe the structure of its datacentre.

Beyond this, both companies are consolidating their systems...

Topic: Cloud

Jack Clark

About Jack Clark

Currently a reporter for ZDNet UK, I previously worked as a technology researcher and reporter for a London-based news agency.

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5 comments
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  • Hey, this was published in mute magazine in 2007 http://www.metamute.org/en/InfoEnclosure-2.0 and argues that the problem lies with capitalism itself. This argument is expanded in the Telekommunist Manifesto (http://www.telekommunisten.net/the-telekommunist-manifesto).
    anonymous
  • Hi Dmytri,

    I had a look at the story on Wikipedia/Web 2.0 from four years ago that you linked to, and I'm afraid I don't see the connection with personal data held centrally by a large service provider. Could you please elaborate on it?
    Karen Friar
  • Karen, the article argues capitalist finance has central control of user data and interaction as a requirement. Some of these ideas are also echoed in Matteo Pasquenelli's Digital Neo-Fuedalsism (http://matteopasquinelli.com/docs/Pasquinelli_Digital_neofeudalism.pdf)
    anonymous
  • Dmytri,
    While I am not familiar with the above articles I'll have a read of them and come back to you with my thoughts.
    Cheers
    JC
    Jack Clark
  • Hey Jack, if you have the interest, the Telekommunist Manifesto contains much of the material from the Mute article, but is more comprehensive.
    anonymous