1 of 10Image
It's the season to revisit scenes from the past that still trouble helpdesks and all those in support roles. From lost admin passwords and hopeless end users to failed backups — here is my Christmas list of the 10 things that can still disturb support's peace of mind.
1. Viruses repeatedly infecting the same machine
This issue may not be your top problem of the past year. But even if it isn't costing you sleep, it will still have you cursing the day you ever encountered the user who insists on opening every attachment that graces his inbox and who loves visiting dodgy sites. The next occasion that same employee reports yet another virus, it's time to act — or risk premature grey hair.
Image credit: Joffley/Flickr