Ghosts of Christmas past: Helpdesk horrors

Ghosts of Christmas past: Helpdesk horrors

Summary: The festive season is the right time to look back at those troubling manifestations that continue to haunt helpdesks, says Jack Wallen

TOPICS: IT Employment

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  • Viruses found

    It's the season to revisit scenes from the past that still trouble helpdesks and all those in support roles. From lost admin passwords and hopeless end users to failed backups — here is my Christmas list of the 10 things that can still disturb support's peace of mind.

    1. Viruses repeatedly infecting the same machine
    This issue may not be your top problem of the past year. But even if it isn't costing you sleep, it will still have you cursing the day you ever encountered the user who insists on opening every attachment that graces his inbox and who loves visiting dodgy sites. The next occasion that same employee reports yet another virus, it's time to act — or risk premature grey hair.

    Image credit: Joffley/Flickr

  • Recurring problems

    2. Solved issues that keep recurring
    You spent hours last month on that ADTRAN router to get RDP reaching the internal network. For some reason it just stopped working. So more toil is required to get it operational again. But then it stops again. Back to the drawing board, only this time all the settings you fixed last time are still fine. You can tell this is going to end badly. Not only are you going to have to solve a problem you reported fixed, you might well have to propose buying new hardware.

Topic: IT Employment

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