Ghosts of Christmas past: Helpdesk horrors

Ghosts of Christmas past: Helpdesk horrors

Summary: The festive season is the right time to look back at those troubling manifestations that continue to haunt helpdesks, says Jack Wallen

TOPICS: IT Employment

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  • Money

    3. Clients refusing to pay
    If you operate as a consultant, your livelihood depends on your clients' willingness to pay. Non-payment is a problem no one wants, but it seems to be a common theme among self-employed support specialists. How do you avoid this nightmare? Rather than turn to a lawyer, there are several things you can do to avoid wrangles over non-payment.

    Image credit: CJ Isherwood/Flickr

  • Night call

    4. The call in the middle of the night
    It's the witching hour and your special batphone rings to let you know the network is down. You can't remote in to check it out. Your only option is to get dressed and head out to the site to reboot whatever piece of equipment is at fault. Of course, you may be lucky, and a call to the provider will reveal a serious issue with your pipe, thereby sparing you a late-night trip.

    Image credit: Gatis Gribusts/Flickr

  • Server

    5. Server down and no backup
    The nightmare of nightmares for IT. Your server has tanked and there is no backup to restore from. That scenario puts you at the mercy of a broken drive or RAID array, and you'll have to pray that the data on those drives can be recovered. The lesson? Back up your servers and convince everyone around you of the importance of backing up theirs.

    Image credit: Solo/Flickr

Topic: IT Employment

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