Ghosts of Christmas past: Helpdesk horrors

Ghosts of Christmas past: Helpdesk horrors

Summary: The festive season is the right time to look back at those troubling manifestations that continue to haunt helpdesks, says Jack Wallen

TOPICS: IT Employment

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  • Cat hacker on laptop

    7. The hacked network
    At some point, your company network will be hacked. The consequences depend on a lot of variables. But the most important thing is to be prepared. Have a disaster plan that includes security breaches — not just hardware failure. But instead of just relying on a recovery plan, make sure your protection is as strong as it can be. Ensure updates are applied, all security rules are checked, and all security hardware is up to scratch for today's attacks.

    Image credit: Wabisabi2015/Flickr

  • Password of the week

    8. Lost admin passwords
    My memory is not what it once was, so a recurring nightmare is to forget the administrator passwords for various systems. This problem can be circumvented, but sometimes not easily. Forget that domain admin password and there could be problems. Forget that router admin password or Cisco admin password and you're going to have to jump through hoops to sort out the problem. You have to keep those passwords safe and for your eyes only.

    Image credit: Simon Lieschke/Flickr

  • Panicked man

    9. Death of the VPN
    If an organisation has a number of employees who work remotely through a VPN and that tunnel goes down, havoc ensues. When this happens, you are held responsible. When a VPN goes down, lots of people can't work. That could mean a great deal of lost productivity — all on your shoulders. It's one reason why it's crucial to ensure the VPN is solid and not prone to drops or configuration issues.

Topic: IT Employment

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