Google beefs up cloud platform support

Google beefs up cloud platform support

Summary: Google said the support options---priced from free to $400 a month to personalized service for an undisclosed amount---covers App Engine, Compute Engine, Cloud Storage, Cloud SQL, BigQuery and the rest of the portfolio.

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TOPICS: Cloud, Amazon, CXO, Google
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Google Cloud Platform, its rival to Amazon Web Services, has beefed up its support packages for customers needing phone and access to an account manager.

In a blog post, Google said the support options---priced from free to $400 a month to personalized service for an undisclosed amount---covers App Engine, Compute Engine, Cloud Storage, Cloud SQL, BigQuery and the rest of the portfolio.

Google's cloud support packages break down to a free version (bronze) for online help to a silver package for $150 a month to a gold edition that gives you 24x7 phone support, consultation and best practices.

A platinum package offers personalized support and an account manager for an undisclosed price.

googcloudsupport

 

AWS has a different model based on usage.

awssupportpricing

 

Topics: Cloud, Amazon, CXO, Google

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4 comments
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  • Great news from our partners at Google!

    This is great news from our Partners at Google who we have been working with. We have added our analysis and our support for Google into PlanForCloud: http://blog.planforcloud.com/2013/02/forecast-cloud-support-costs-on-aws.html

    Thanks,
    Hassan
    Product Manager at PlanForCloud
    PlanForCloud
  • Google cloud = Meh

    Big and medium businesses don't trust Google... Google cloud is like google apps, suited for silly bloggers and 'businesses' with less than 5 employees.
    Owlll1net
  • Google beefs up cloud platform support

    Don't like this idea. Its giving Google straight access to your data.
    Loverock-Davidson
  • Great News for SMBs!

    Pretty cool support packages I must say! I am sure many SMBs will be making use of it by now. As I use Google cloud storage for my business documents for the most part, support for Google services is extremely important for me. Moreover, Google has also integrated with GroupDocs and I find it very helpful to work on docs on the go. Do check it out!
    Scott Fratto