HP steps up PC support globally

HP steps up PC support globally

Summary: Priority Services will be available in more than 60 countries with direct access to support agents.

TOPICS: PCs, Hewlett-Packard

Hewlett-Packard on Wednesday rolled out what it calls HP Priority Services, an effort to streamline PC support globally for companies with a minimum of 250 systems to support.


Priority Services will be available in more than 60 countries with direct access to support agents. The suite includes support and helpdesk access as well as management of an enterprise installed base of HP systems.

HP Priority Services, with coverage for either a year or three years, covers personal systems such as desktops, notebooks, workstations and point-of-sale systems under warranty or with an extended contract.

Among the key items:

  • Priority Access supports 60 countries and 15 language. 
  • Priority with phone support. 
  • Monitoring of help tickets and dashboards to track progress. 
  • Priority Management assigns account agents in addition to what Priority Access provides and offers a dedicated support manager based on region. 
  • The two support packages can be bundled together.

Topics: PCs, Hewlett-Packard

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  • HP PC Support

    Too little, too late. I have given up on HP Support. I don't buy their products any more because support was so bad.
  • HP PCsupport? ... that is more of a question, than an answer

    Over the last few years, it seems support - through Official HP facilities is not geared toward customer needs. Rather it leans towards getting you into a subscription, even I the problem has a heavy bias toward an issue with their product.

    I've been loyal to HP (server, PC, home, business and as a contractor) - my personal use and sourcing advice "used to be" whenever possible, Go with an HP solution.

    Now? ... No so much! If service and support are 'iffy' there isn't much incentive to purchase the product. If I do go with an HP solution, at this points, its with reluctance. Most often, I try to insulate my dealing by using an ISV - they are much more responsive, most act like they want to keep their customer happy.