Inside NAB's first concept branch: photos

Inside NAB's first concept branch: photos

Summary: The National Australia Bank (NAB) is looking to smarten up its branches going forwards, and last month unveiled its very first concept store in Melbourne. ZDNet Australia went to take a look behind the scenes at the branch's mix of smart self-service technology and open-plan design.


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  • (Credit: Luke Hopewell/ZDNet Australia)

    The new concept branch is situated on the ground floor of this colourful building, the bank's Docklands office.

    The concept branch was opened in December with a view to being a new, retail-style approach to banking rather than the traditional teller-driven system.

  • (Credit: Luke Hopewell/ZDNet Australia)

    Inside the branch, customers are greeted with several smart deposit machines, including (from right to left) a machine that produces wrapped coins for businesses, a coin-deposit machine and a smart deposit machine that accepts cheques, coins and cash, as well as a traditional cheque-deposit slot.

    The two smart deposit machines in the middle allow a customer to insert their ATM card, deposit cheques, notes or coins, and select the account where the money is to end up. The machine then processes the physical currency into the customer's account without the need to speak to a teller or wait in line.

Topics: Apple, Banking, iPad, Laptops, Mobility

Luke Hopewell

About Luke Hopewell

A fresh recruit onto the tech journalism battlefield, Luke Hopewell is eager to see some action. After a tour of duty in the belly of the Telstra beast, he is keen to report big stories on the enterprise beat. Drawing on past experience in radio, print and magazine, he plans to ask all the tough questions you want answered.

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  • Thanks :)
  • Wow.
    What a flop.
    The CBA concept branch in Brisbane is 10x more modern in terms of design, execution & available services at hand (to customers).
    The last time I picked up a pamphlet in a bank was 2006 from a bank not so different than the one on the photos (minus the iPad).
  • All this is a promotional stunt, to show the public that they are a "progressive, with it now, hip, techie" organisation. All the major 4 has done them over the last 5 years BUT how many branches have they actually created or rebuilt with all the gizmos ?. People just want to get in, see someone behind the counter and get out !
  • Brilliant. You can now go into a branch and use an iPad to use their woefull internet banking platform.