3 of 13Image
(Credit: Suzanne Tindal/ZDNet Australia)
IBM general manager, Lotus Software and WebSphere Portal, Alistair Rennie (centre) said that many people used email as a scapegoat for a constantly piling up workload. Part of this was the fact that email filtering wasn't up to scratch. "Our filters always lag behind where we need to be," he said. They need to be intelligent, telling you which emails to look at first, he believed.
He also said that we need guidelines for which interactions should be done with email, with social media and face to face.
Intel fellow and anthropologist Genevieve Bell (right) said that the best email system would re-engineer old-fashioned PAs and secretaries. "It's a highly specialised talent," she said. "We devolved it back to ourselves, and suddenly have this massive problem."