ISP V21 to sue wholesale supplier

ISP V21 to sue wholesale supplier

Summary: V21/Biscit sues NetServices after its customers were handed to another ISP, prompting claims they were being bullied into new contracts

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TOPICS: Networking
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...about his concerns, who said they weren't able to take action and explained that all requests to move away from ezeeDSL would be processed in bulk on 24 November.

"The lady at Ofcom was very helpful, but she asked me to please file a complaint so that they can get the MAC rules changed," said Pike.

Row over bandwidth charges
In its statement announcing its legal action against NetServices, V21 — which represents about 20 percent of NetService's business — said it has had a "commercial dispute" with its supplier for "some months", Biscit claimed that after it bought V21 in October it was presented with a bill for "burst bandwidth charges" dating back to December 2005.

V21 rejected the invoice and last week began auditing all its previous invoices with NetServices, said Biscit, which also claimed that NetServices had been withholding technical support and MACs from V21's customers since October. Following Wednesday's events, V21 is now advising its customers to demand their MAC codes from NetServices — even though NetServices claim this is impossible — and use them to reconnect to V21.

NetServices was also a supplier, along with Tiscali, of ISP Fast24, on which it recently pulled the plug. Fast24 customers have also been routed to the ezeeDSL page and urged to sign up. They were also refused MACs.

Ofcom, the telecommunications regulator, announced in August that it wanted to be able to force ISPs to issue MACs at the customer's request. And, on Tuesday, BT said it would start charging ISPs that refused their departing customers MACs, as Openreach has itself been obliged to pick up the bill in such cases.

ZDNet UK attempted to contact NetServices for comment, but was told that everyone was in meetings. Attempts to get through to the V21/Biscit offices also failed.

Topic: Networking

David Meyer

About David Meyer

David Meyer is a freelance technology journalist. He fell into journalism when he realised his musical career wouldn't pay the bills. David's main focus is on communications, as well as internet technologies, regulation and mobile devices.

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Talkback

11 comments
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  • Avoid ezeeDSL

    A really useful article exposing some very underhand trickery. I will be advising all my friends and contacts looking for an ISP to avoid ezeeDSL.
    paul@...
  • Cheers

    Why thank you 79196! Always looking to be of use.
    David Meyer
  • I signed up with ezee and like it!

    I need Internet access for the business i run. When v21 went pop and the ezeedsl page came up i checked it out then i signed up.

    The speed that i've been getting on the 2mb MAX service seems a lot faster than that of v21.

    Ok, it does cost more, but i couldn't run my business without it AND i certainly can't wait to be cut off then reconnected! I'd be out of business by then (and i'd have to lay some of my staff off) and all just before Christmas!

    Before signing up with ezee i did read loads of comments good and bad (by uising dial up) on the forums, but i'm happy with my new connection...so thumbs up from me (and thumbs down to v21!).
    Peter Pan-1944d
  • bit thick....

    ezzedsl or whatever its called is run by netservices as was v21/biscuit/ there will be no difference. I appreciat you needed internet quickly, but migrating to the people who cut us off in the first place is an unfortunate mistake, especially considering its more expensive. If you actually read any of the news articles it seems netservices are the biggest bunch of W*ANKERS around. Nick.
    nick8111
  • ezeeDSL suck

    I hate the fact I have been forced into taking the ezeeDSL package, but I couldn't wait the 3 or 4 weeks it was going to take to get another service provider. I even contacted NTL (spit), but they couldn't respond quick enough.

    ezeeDSL offered me the full 8mb service with 30Gb download limit and several other services. None of the other services detailed any download limits or over limit charges. When trying to select one of the other services I found they weren't available in the drop-down they all stated Office rather than Home.

    I am decidely unhappy and have referred the whole matter to Ofcom, Watchdog and Which? magazine. If you can think of anyone else I can complain to please let me know.

    I also set the account up on a credit card that a don't really use and as soon as I figure out a way to cancel without getting the bailiffs on my doorstep I will terminate the card. Any ideas please let me know.

    Thanks


    Rob
    rob@...
  • Difficult situation

    The problem with taking the eseedsl deal is that you will still need to get your MAC off them and they will say you are contracted for a year.

    As for places to go, I'm going to Ofcom, Computeractive, Web User and then anyone else who will listen.

    Netservices had acted in a completely unethical way. If they can move us to unezeedsl then they could give us our MACs, but they are trying to hold us to ransom!
    kirandy
  • Difficult situation

    The problem with taking the eseedsl deal is that you will still need to get your MAC off them and they will say you are contracted for a year.

    As for places to go, I'm going to Ofcom, Computeractive, Web User and then anyone else who will listen.

    Netservices had acted in a completely unethical way. If they can move us to unezeedsl then they could give us our MACs, but they are trying to hold us to ransom!
    kirandy
  • I have had this with Fast24

    The good news is that i managed to get internet access while i was "switched off".

    In order to access the internet while you are being "blocked". Open up a web browser and go to

    https://www.proxify.com

    now you are able to browse the web using them as your browsing agent!

    EzeeDsl do not block port 443 so any services that use it are fully open and available.

    I moved over to Talk 101, a company that seems to be much much better at everything compared to ShitServices.

    I hope Ofcom give NetServices a good hard thrashing for being a bunch of tossers.

    I fully support V21 in their court action and hope they win as NS did exactly the same to Fast 24.

    Down with NetServices!
    myles-5d559
  • Attn wwwsupport

    Er, we'd like the evidence please! Get hold of me at david.meyer@zdnet.co.uk.
    David Meyer
  • ezeeDSL-what can I do?

    What can I do? I was pirated by EzeeDsl on 15 the Nov. as I needed internet access -but i do not have a business yet the cheapest they offered on my computer that evening eas
    morgannwg
  • Some info just breaking on ezeedsl

    http://www.londonstockexchange.co.uk/LSECWS/IFSPages/MarketNewsPopup.aspx?id=1429553&source=RNS

    Just searched on my isp and found this news on the stock exchange.

    Jonno.
    Peter Pan-1944d