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Man in server room
3. Network and systems familiarity
When your IT is in house, the tech staff know the systems and networks really well. They should, because they probably built them. So they can probably keep it all running more smoothly and solve emergencies far more quickly. Of course, even an outsourced IT department can become expert with your systems and networks, but there will be a learning phase, as well as the possibility that a lack of documentation will cause serious issues.
4. Employee relationships
I've often come across problems in relationships with outsourced staff, although others may not see this point as an issue. In-house IT staff know one another and know how to interact with users.
With outsourced IT, employees may not even get the same engineer every time, which can prevent relationships forming in the way they might do with your own tech team. Of course, you can build relationships with outside staff, but I have seen issues — even, in one case, an engineer being banned from working with a certain client.
Thief in office
In certain instances, information or relationships can be put at risk when a third party is brought in. Security measures may need to be implemented to protect company data, employees and systems. You never know when data is accidentally going to walk off on an external hard drive or be left in a car and stolen. You add another element to the risk puzzle, and more things can go wrong. Will an external provider treat your company data with the same care as someone in house would?