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Thief in office
In certain instances, information or relationships can be put at risk when a third party is brought in. Security measures may need to be implemented to protect company data, employees and systems. You never know when data is accidentally going to walk off on an external hard drive or be left in a car and stolen. You add another element to the risk puzzle, and more things can go wrong. Will an external provider treat your company data with the same care as someone in house would?
Feet up at work
6. Loss of work
When a machine goes down, its user loses the ability to work until the outsourced IT department can resolve the issue. That loss of productivity can be costly. The response time and calendar issues you will face with outsourced IT will continually cause a loss of productivity. With in-house IT, response time is often defined by a walk down the corridor — and there tends to be a better sense of priority.
This is a major issue. Your company will probably be on a long list of your outsourcer's customers. Who gets priority? The company that spends the most. If that's not you, you'll be bumped down when the biggest spender tells the outsourced IT company how high to jump. If you want your IT to retain the priority it deserves, you either have to spend a lot or keep your IT in house.
Photo: [F]oxymoron/Flickr (CC BY 2.0)