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Feet up at work
6. Loss of work
When a machine goes down, its user loses the ability to work until the outsourced IT department can resolve the issue. That loss of productivity can be costly. The response time and calendar issues you will face with outsourced IT will continually cause a loss of productivity. With in-house IT, response time is often defined by a walk down the corridor — and there tends to be a better sense of priority.
This is a major issue. Your company will probably be on a long list of your outsourcer's customers. Who gets priority? The company that spends the most. If that's not you, you'll be bumped down when the biggest spender tells the outsourced IT company how high to jump. If you want your IT to retain the priority it deserves, you either have to spend a lot or keep your IT in house.
Photo: [F]oxymoron/Flickr (CC BY 2.0)
Sad office worker
Outsourcing an IT department has an impact on morale across the organisation because everyone wonders who will be next. Recovering from that dent to morale can take a long time, and there is also the direct effect on perception about IT itself, with employees believing that tech problems will take longer to resolve.