7 of 10Image
This is a major issue. Your company will probably be on a long list of your outsourcer's customers. Who gets priority? The company that spends the most. If that's not you, you'll be bumped down when the biggest spender tells the outsourced IT company how high to jump. If you want your IT to retain the priority it deserves, you either have to spend a lot or keep your IT in house.
Photo: [F]oxymoron/Flickr (CC BY 2.0)