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This is a major issue. Your company will probably be on a long list of your outsourcer's customers. Who gets priority? The company that spends the most. If that's not you, you'll be bumped down when the biggest spender tells the outsourced IT company how high to jump. If you want your IT to retain the priority it deserves, you either have to spend a lot or keep your IT in house.
Photo: [F]oxymoron/Flickr (CC BY 2.0)
Sad office worker
Outsourcing an IT department has an impact on morale across the organisation because everyone wonders who will be next. Recovering from that dent to morale can take a long time, and there is also the direct effect on perception about IT itself, with employees believing that tech problems will take longer to resolve.
Fixing a computer
With outsourced IT, you have to cope with external engineers, retrain people in relation to conduct and security, and deal with a fluctuating IT schedule over which you may have no control. With an external supplier, the way issues are resolved will change and setups may be completed with little regard to in-house standards.
Photo: Magic Madzik/Flickr (CC BY 2.0)