Making it easier to exceed expectations
Companies offering IT solutions to clients have an understandable desire to make their services exceed customer expectations, with 44 per cent placing this as a top priority and a further 42 per cent ranking it as a high priority.
Meeting expectations was given a top priority by 35 per cent of all respondents, with a further 46 per cent saying it was a high priority. Behind IT, business services were most likely to treat it as a top priority (42 per cent).
Service sectors seem most likely to assign this as a low priority or indicate that it's not even on the agenda -- 22 per cent for healthcare and for education/R&D, against an average across all sectors of 15 per cent.
Education and R&D are more concerned with creating systems that are easy to manage. Twenty per cent of this sector indicated it was a top priority, compared to an average of 13 per cent, with a further 50 per cent saying it was a high priority.
Business services (16 per cent), IT (15 per cent), Healthcare (15 per cent) and Media/telecoms/entertainment (15 per cent) are all slightly more likely than average to rank ease of management as a top priority.
At the other end of the scale the finance sector, which is focused more on compliance and productivity, had 41 per cent saying ease of management was a low priority or not even on the agenda, compared to an average across all sectors of 32 per cent.