Linton gets his Telstra sorry ad

Linton gets his Telstra sorry ad

Summary: John Linton, chief executive officer of internet service provider (ISP) Exetel, got his way today as Telstra published an apology in The Australian newspaper stating that it had wronged him after allegedly listing his company as a "bad debtor".

SHARE:
TOPICS: Telcos, Telstra
6

John Linton, chief executive officer of internet service provider (ISP) Exetel, got his way today as Telstra published an apology in The Australian newspaper stating that it had wronged him after allegedly listing his company as a "bad debtor".

What Linton got

Dear John, we're sorry for listing you
(Credit: Ben Grubb/ZDNet.com.au)

Linton had challenged Telstra in court after the telco allegedly incorrectly listed Exetel as a "bad debtor" with credit reference company Veda Advantage over several bills Telstra said Exetel had defaulted on — bills which Exetel claimed were not legally its responsibility.

According to Exetel's statement of claim, it wanted Telstra to atone for its alleged breach of Section 52 of the Trade Practices Act, which deals with misleading deceptive conduct by taking out an ad in the paper.

Exetel chief John Linton additionally posted on his blog that the judge in the case had decided that Telstra would pay Exetel's court costs.

IT publication iTnews today reported that the two companies had agreed to discontinue legal proceedings after the advertisement was published.

Topics: Telcos, Telstra

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Talkback

6 comments
Log in or register to join the discussion
  • Vasso, why don't you tell us how perfect the more perfect than perfection Telstra are
    A G A I N...?
    RS-ef540
  • Meh, I don't use Exetel anymore, and I recommend my friends not to (and total strangers, too, whenever I get the chance). After they disconnected me with 30 days notice - the reason they gave was it was "for commercial reasons" but I later discovered that it's standard practice at Exetel to disconnect anybody who makes a complaint about them to the Telecommunications Industry Obudsman (I didn't actually complain, but I told them I was going to after weeks of trying to get my particular problem fixed... they fixed the issue and then 6 months later disconnected me).
    Dean Harding
  • for godsake can someone just buy Exetel (and hope that Linton gets the message and leaves this industry). They are by far known across the industry as the rudest most unprofessional people to work with. I would think the Bandido's are politer then Linton and the monstrous staff that he keeps looked up in gimp costumes. All of their practices, especially that of terminating customers for "costing" them is despicable and unethical, especially when they raise a legitimate complaint to the TIO.
    chugs@...
  • Been with Exetel for 2 years and they are great. Running my mobile, ADSL1 line, ADSL2+ line through them. Once you realize they are a no frills company (and it's said in many many places, many many times) they are exactly what they say.

    Glad they have managed to clear the confusion on this issue and hope for many years of use with these guys!
    IzzehO
  • Well, perhaps they are not quite "exactly what they say", despite the enthusiasm bubbling in the apparently unsolicited testimonial.
    gnome-8be8a
  • Shame on me. I supported Exetel when it was just starting up and got the best service I've ever had. When I moved, they were not avaialble in my new area and I had to go with another carrier (again a start up who were over-the-top helpful). They've equally grown too big, and now use outsourced NESB tech-support who have no idea of Australian geography (No, Brisbane is MORE than an hour from Sydney even if flying).

    "We'll have someone there in three days." It takes that long to get from the mail box to the front door.

    When I have tech problems, I've already powered down everything, reset everything and rechecked every cable. By the time I contact tech support I don't want to be told to unplug the modem and wait one minute--give up in disgust, hang up and contact account services to find out that there is a problem throughout the network. I'm guessing that Exetel has crossed this same threshold? Remember that these companies are ACCESS providers, not SERVICE providers.
    Treknology