Microsoft fixes Vista SP1's endless reboot trap

Microsoft fixes Vista SP1's endless reboot trap

Summary: Microsoft is resuming automatic distribution of a SP1 prerequisite update, which sent some Vista users into an endless reboot cycle during installation.

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TOPICS: Windows, Microsoft
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in brief Microsoft is resuming automatic distribution of a SP1 prerequisite update, which sent some Vista users into an endless reboot cycle during installation.

The problematic update — Servicing Stack Update (KB937287) — was pulled from the automatic update in February.

However, now Microsoft has the problem in hand according to the Microsoft Update team blog: "We discovered that there were a few unknown and rare events during the middle of the installation of the update that could cause the update to think it needed a reboot to complete the installation. If this happened, the system entered a repeating reboot loop."

A fix is being released today which will install prior to the problematic update, and prevents the system from rebooting during installation. Changes have also been made to the Servicing Stack Update installer code so it checks for the fix before installing. Both updates will install in the proper order through Windows Update.

Topics: Windows, Microsoft

Suzanne Tindal

About Suzanne Tindal

Suzanne Tindal cut her teeth at ZDNet.com.au as the site's telecommunications reporter, a role that saw her break some of the biggest stories associated with the National Broadband Network process. She then turned her attention to all matters in government and corporate ICT circles. Now she's taking on the whole gamut as news editor for the site.

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5 comments
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  • Endless reboot cycle IS Windows

    C'mon, that what Microsoft Windows really is - an endless reboot cycle.

    Do you think it's users noticed anything different?
    anonymous
  • THEY DID NOTICE SOMETHING DIFFERENT

    It didn't blue screen first.
    anonymous
  • kb937287

    hi, it's kb937287 and not 937387.

    a faithful reader from germany.

    it seems as if it is easier to insult than to recognize.....
    anonymous
  • 937287

    Thanks for pointing that out Stefan.
    anonymous
  • Vista reboots

    I do not use Vista. A client has gone into the endless reboot cycle; how do I explain to him the process of FIXING it?
    anonymous