Microsoft starts rolling out broadly its latest Dynamics CRM update

Microsoft starts rolling out broadly its latest Dynamics CRM update

Summary: Microsoft is making generally available access to its Dynamics CRM online and on-premises products via a variety of browsers on PCs and Macs.


Starting this week, Microsoft is beginning to roll out broadly the December 2012 Service Update for its Dynamics CRM online service and on-premises product.


The December update (codenamed "Polaris") began rolling out to early-access program participants in mid-December 2012. This week marks the beginning of the rollout for new and existing customers. Users can choose whether or not to apply the update, using the opt-in model.

The December update is optimized for Dynamics CRM Online users, but many of the same features are available to on-premises customers via Dynamics CRM 2011 Update Rollup 12, officials said.

Update (Jan. 29): As a few readers have mentioned, Microsoft pulled Update Rollup 12 and has not issued a replacement for it. Not sure when to expect it to be available again, at this point.

Update No. 2 (January 31): Micorsoft has republished and revamped its Update Rollup 12.

The December update adds support for new Office 2013, Bing and Skype technologies. It also provides multi-browser support. With this update, users have a choice of accessing Dynamics CRM using Internet Explorer, Chrome, Firefox and/or Safari running on PCs and Macs. The update also features tweaks to the user interface of its Dynamics CRM Online and Dynamics CRM on-premises products to make them more process-centric.

According to a January 21 blog post on the Microsoft Dynamics CRM site, users will be able to "realize Yammer social scenarios and the iPad sales experience" starting in February 2013. (Late last year, the CRM team was planning to add Safari on iOS support in January 2013.) In October, the CRM team took the first steps toward integrating with Yammer, the enterprise-social-networking vendor Microsoft purchased last year.

Early last year, Microsoft officials said they'd have CRM apps for iPad, iPhone, Android and Windows Phone available in Q2 2012. The coming Dynamics CRM mobile clients/service were set to start at $30 per user/per month, with support for use on up to three devices per user.

But last fall, the team went back to the drawing board decided to build the multi-platform native clients using HTML5 and JavaScript. The new goal is to deliver native clients for Windows 8, Windows Phone 8 and the iPad by mid-2013. The company is evaluating when and whether to build native clients for Android and BlackBerry at a later date -- or whether to deliver support for them only via a Web browser. And instead of charging $30 per user/per month, Microsoft plans to make these native clients available for free.

Topics: Cloud, Collaboration, Enterprise Software, Microsoft


Mary Jo has covered the tech industry for 30 years for a variety of publications and Web sites, and is a frequent guest on radio, TV and podcasts, speaking about all things Microsoft-related. She is the author of Microsoft 2.0: How Microsoft plans to stay relevant in the post-Gates era (John Wiley & Sons, 2008).

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  • On-Prem UR12 pulled

    It's worth noting that UR12 was released and then pulled due to a potential issue found with the update. There is no news on when the update will be re-released other than what is stated in this post:
    • Thanks.

      I should and will add a link to that. Thanks for letting me know. MJ
      Mary Jo Foley
  • "Process Centric" is key especially given the Modern UI on Windows 8...

    The update for the premise server side portion of the update appears to be the issue. But not take away from the overall buzz that you write about, the real exciting call out is the "Process Centric" paradigm which will truly bring the long standing promise of timely/relevant/important "information to your fingertips..." CRM applications are complex and very form/table/field driven. With the new Modern UI, Roles based authorization and scenario based usage (like a guided sale or scenario processes model toward usage scenarios based on role and process stage), the whole experience is flattened out (normalized to reflect content/processes for the scenario) and is more intuitive and self instructive. Again that is enhanced by the touch UI.
    Another call out behind the scenes is the robustness of CRM SDK. Perhaps the informed poster "spc1972" can add some more insight there, but I believe the SDK is the bases of the Outlook integration, the portal (customer care, lead capture, ecom, etc..) and the framework behind integration with the clients (all mentioned). And lastly, CRM OOB (Out of Box) supports a light version with appropriate functionality to support mobile transactions and transactions on any browser, sans the fancy UI. (It is text based, like a good old list driven "green screen" application, but much better... The latest UI feature you speak of and the HTML 5 lean really ups the ante there.
  • Is a mobile app really coming this time?

    Mary Jo,

    The last part of the story mentioned platforms except the iPhone as possibly getting a mobile app mid-year. Would it come with the iPad app?

    What is the likelihood of Microsoft delivering mobile apps (for any or all devices) this year in your opinion since they skipped a promised release a couple of times last year?

    Thank you.