Mobility in the enterprise: Gotchas abound

Mobility in the enterprise: Gotchas abound

Summary: IT infrastructure, capacity and multi-channel support are just some of the things that need to be reworked as enterprises increasingly go mobile.

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Mobile apps and devices are likely to turn information technology and delivery upside down, but there are multiple potholes in implementations.

That's the gist of a Forrester report focused on how mobility will change the IT services industry.

In the report, Forrester covers a series of unintended consequences from the corporate mobile push. These side effects are magnified if companies take a one-off approach to mobile applications, according to Forrester.

Among the mobile conundrums:

  • It's hard to coordinate multiple channels. Apps can be built for shopping and flop on customer service.
  • Processes are designed for transactions, not engagement. Customers want mobile chores to be quick and easy. Forrester likened today's mobile apps to ATMs decades ago. They don't need to do everything, but need to excel at the basics.
  • Servers and IT infrastructure can't handle the activity surges. Networks, databases and middleware will be taxed by mobile volume.
  • Application and security models need a do-over. The so-called atomization of business processes will require architecture to be reworked. IT will also need layered security as mobile traffic swells.
forr082012a

Topics: Mobility, CXO, Enterprise Software

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3 comments
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  • Future of Mobility

    Great graphic! There will definitely be increasing challenges with mobility in businesses. However, the means definitely justify the ends. Technology, security, and business will all be enhanced with these developments. As a virtualization service provider, Mosaic Technology is excited to see where the future of mobility will lead. Great insight, Larry.

    Meaghen
    Mosaic Technology
    http://www.mosaictec.com
    meaghenice
  • Remote Control

    The main problem I currently see, mainly with IOS devices, is the lack of remote control to resolve issues.

    This covers your finger challenged VP of Bullsh1t befuddled at a presentation as much as your Granny at home, struggling to some Facetime or her Tesco.com grocery shop.

    Apple must fundamentally offer Remote Support over Wifi/3G as standard in IOS6, or it will be a constant return to base with crapped out/user challenged devices or site visits, which is a pain in the butt.
    neil.postlethwaite
  • Identify the right mobility platform

    The key is flexibility and finding the right solution for your business. There are enterprise mobility platforms available today that address the security issues, and make mobile devices easier to manage even as the number and variety of devices increases. You can read more about Verivo’s opinion on this subject here: http://www.verivo.com/mobility-watch/the-rise-of-mobile-app-management/
    Cheers!
    Parna Sarkar-Basu
    VerivoSoftware