MS software-activation error hurts XP

MS software-activation error hurts XP

Summary: After a problem with its XP software activation systems in Australia, Microsoft had to shut down its CRM system and replace it with a voicemail saying the service was closed

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TOPICS: Tech Industry
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Microsoft's software activation service is coming in for a new round of fire in the wake of a system outage that prevented the company issuing activation codes to its Australian customers over the weekend.

The outage struck during one of the busiest retail trading days, lasting from around 12pm to 6pm Saturday.

At this stage the geographic impact of the weekend outage is unknown. However it is understood that it crippled both Internet and phone-based activation services.

Customers who called Microsoft's toll free product activation number (included with its software) to acquire a code were told by customer service staff that the company was temporarily unable to provide activation codes.

Harris Technology spokesperson, Les Thomas, said complaints concerning Microsoft's Internet activation service had been noted by its technical support operation, but he said they were small in comparison to the number of complaints it received about the system in connection with Windows Server 2003.

According to Thomas, Harris Technology received a large number of complaints from new owners of Windows Server 2003 as they were unable to activate the product over the Internet until around three weeks after the product was released.

According to Microsoft, 70 percent of product activation transactions associated with its software take place over the Internet.

However, representatives of Microsoft Australia today refused to comment on the weekend outage. The company today said it was still unable to verify that an outage had taken place.

There are serious questions as to how Microsoft Australia could be unaware that of the status of that service.

Microsoft replaced its customer relationship management system with a recorded message informing customers the service was closed throughout Saturday.

Customers reported experiencing lengthy delays using Microsoft's CRM system during attempts to acquire activation codes immediately before the company closed the number around midday.

The company would not reveal whether the activation service it uses to dispense codes to Australian customers was dedicated to local customers or shared with others throughout the Asia Pacific region.

Microsoft introduced product activation to its Office XP generation software as a means to curtail piracy. Microsoft customers are now currently required to activate non-volume licensed and OEM versions of Windows XP, Visio 2002 and Microsoft Project 2002.


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7 comments
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  • I think it is the wrong window I'm writing in but please help. I have Netscape 6.2 internet surfer which I like very much because of it's real-time... My problem is that it want to search for the site activation.netscape.com which doesn't exist any more. What should I do?
    anonymous
  • You need to edit the file:-

    prefs.js

    You can find this through the Windows Search - it can be in one of several places, but usually somewhere in the tree:-

    C:\WINDOWS\Application Data\Mozilla\Profiles\

    In this file you will find a line that reads as follows:

    pref("browser.registration.enable", true);

    All that you need to do is to change true to false on this line and save the file and the activation screen will never bother you again.

    See further details at:-

    http://www.felgall.com/brsnet5.htm
    anonymous
  • Oops! I meant file:- all-ns.js
    anonymous
  • ""Name: Anonymous Occupation: Sound engineer Comment: I think it is the wrong window I'm writing in but please help. I have Netscape 6.2 internet surfer which I like very much because of it's real-time... My problem is that it want to search for the site activation.netscape.com which doesn't exist any more. What should I do?""

    EXAXCTLY what I want to know!!! That's why I fire up Oper8.5a (LOVE IT!), Firefox, IE5.5, & not don't Netscape6.0. PLEASE someone heellllpppp us fix that! Thanks! tbrnet2b
    anonymous
  • Follow "The Minister Mike Miller Netscape Fix" to dis-able that pesky activation.netscape.com start-up screen in Netscape 6! Praise God! It worked for me!

    1. Find the all-ns.js file on your operating system like this:
    Explorer
    Explorer
    Exploring C:\
    Tools
    Find Files or Folders
    type in filename all-ns.js
    Click Find Now

    2. Right-click on the file
    3. Pick Edit

    Now do the following Mike Miller Miracle & I Quote:

    "In this file you will find a line that reads as follows:
    pref("browser.registration.enable", true);
    All that you need to do is to change true to false on this line and save the file and the activation screen will never bother you again."

    See further details at:-

    http://www.felgall.com/brsnet5.htm
    anonymous
  • Follow " Minister Mike Miller Fix" to dis-able that pesky "activation.netscape.com" start-up screen in Netscape 6! Praise God! It worked for me!

    1. Find the all-ns.js file on your operating system like this:
    Open Exploring C:\
    In Tools click Find Files or Folders
    type in filename all-ns.js
    Set search to C:\
    Click Find Now
    On file in seaech window:

    2. Right-click on the file
    3. Pick Edit

    Now do the following Mike Miller Miracle & I Quote:

    "In this file you will find a line that reads as follows:
    pref("browser.registration.enable", true);
    All that you need to do is to change true to false on this line and save the file and the activation screen will never bother you again."

    See further details at:-

    http://www.felgall.com/brsnet5.htm
    anonymous
  • I just downloaded Netscape 6.1 on my Mac and every time I open I get the message that activation.netscape.com could not be found. I can click OK and all works fine but how can I get rid of this message when opening?
    anonymous