NCR's Silver tablet POS shines in reporting

NCR's Silver tablet POS shines in reporting

Summary: For Atlanta-based food truck caterer Happy Belly, the motivation to switch was simple: far more visibility into metrics that help it reduce food waste.

TOPICS: SMBs, Innovation
Happy Belly Food Truck

Point-of-sale (POS) powerhouse NCR isn't thrilled with upstart tablet vendors stealing its potential market share: hence its aggressive update to the Silver offering in December 2013. An early customer, Happy Belly Curbside Kitchen, says what sets the NCR technology apart is its sophisticated reporting features.

"It has changed the way we operate: it's easier and faster to get the information we need, in the field, instead of having to go back into the office to add things up," said Happy Belly owner Joe Bruno. "Cash sales, credit card sales, taxes: I have more metrics than ever, which helps me better control waste and inventory."

The two-year-old business, based in Atlanta, operates several food trucks that cater fresh, organic and local cuisine. Bruno, who took over the business from his brother-in-law, switched technologies primarily to gather better data for the company's catering operations, which account for about 50 percent of sales. The application integrates tightly with QuickBooks.

One of the biggest benefits was the system's ability to roll up lots of small individual transactions into something akin to a bar tab. "In the past, at events where one person was paying the bill, we would have to log in at the end and manually add up the changes," said co-owner Amie Bruno, in a statement. "This was arduous and time-consuming, but NCR Silver automates that entire process, which is huge for us." 

Happy Belly previously used another service, but now has the NCR software up and running in four trucks. "The weekend that we switched, we had one of the biggest festivals that we attend every year. We never missed a beat," Joe Bruno said.

NCR Silver starts at $59 per month for one device; if you want to hire someone to set up the systems, it'll set you back $299.

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Topics: SMBs, Innovation

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  • I kind of wonder

    I kind of wonder what they were using that couldn't combine transactions into one invoice. It sounds like the system wasn't designed for food and beverage.
    Buster Friendly
  • Not sure why software as a service and/or tablets are requried here

    Based on the article, it sounds like the payoff for the customer is better data retention and reporting, neither of which require tablets or SaaS. I wonder how long before the customer starts to question the value of the $700 a year he's paying.
    • Cost more to do it yourself

      It would cost a lot more to run the system yourself and require technical skills. You've got to pay for a credit card processor anyway so might as well just have them do it all. The tablet is just a low priced and portable POS terminal. For someone with even fewer transactions, like maybe a mobile auto detailer, they can do it with only a phone. It's not for everyone. The full desktop terminal with cash drawer is better for a fixed location.
      Buster Friendly