...and after we were questioned as to why our disaster recovery was not turn-key, investments, or even questions in our future preparedness go ignored. This is not unique to our company. I see this everywhere as this article states. Ignorance is bliss, especially when you have an IT team that will make up the difference and work 24 hours straight restoring systems the hard way, and for free (on salary) even though there is a VMWare or similar solution available which will allow for quick recovery and a normal night's sleep for IT staff.
What's is most dificult and frustrating is HOW to speak to a cheap and technically challenged Sr. Management team on the benefits of this. All they see is $$ becuase the benefits are not obviously tangible to them.
Calling IT to action for disaster recovery planning
Summary
A new survey indicates that there is a significant disconnect between IT and business executives when it comes to disaster recovery preparedness, according to Patrick Doherty of SunGard Availability Services.
Topics
Commentary - There is a significant disconnect between IT and business executives when it comes to disaster recovery preparedness, according to the results of a new State of Disaster Recovery survey. While both sets of executives share the same views on the importance of information availability to the business, survey data reveal a split in how to achieve the goal of minimizing downtime when an unplanned IT outage occurs.
In the survey commissioned by SunGard Availability Services and conducted by Harris Interactive, both IT and business decision-makers say information availability is important to the success of their business (83 percent of IT, 78 percent of business).
However, fewer than half of business executives say disaster recovery and business continuity are important to business success compared with a large majority of IT executives (74 percent of IT, 49 percent of business).
These survey results show IT and business decision-makers really want the same things – to avoid lost productivity and negative impact on customer satisfaction that can result from unplanned outages. But there is a meaningful gap between these groups on how to achieve that goal.
It is largely because the business is not connecting the requirement to keep core IT systems and applications available with overall company success. IT systems are still viewed as a “black box” to many business executives, especially when it comes to the dependency between systems that impact overall availability.
Disconnect manifested in disaster recovery funding
The lack of business understanding about the value of disaster recovery is clearly exhibited in executive views on funding levels. IT decision-makers were significantly more likely to say insufficient funding is among the biggest obstacles they face in developing an effective disaster recovery plan for their companies (42 percent of IT to 32 percent of business).
IT executives were also more likely to say they have inadequate resources (25 percent of IT to 11 percent of business) to make disaster recovery plans effective – and believe investing in disaster recovery and business continuity are more important in the current economy because their companies can’t afford the risk of any unexpected downtime (33 percent of IT to 18 percent of business).
The gap in support for funding disaster preparedness may be the result of business decision-makers being less knowledgeable about their company’s disaster recovery plans.
For example, business executives were significantly more likely to say they are unsure as to how frequently their firm’s disaster recovery plans are tested (30 percent compared to 5 percent of IT) or what their plan includes (41 percent compared to 4 percent of IT).
IT involving the business functions in plan development, testing and execution is an essential step in any effective disaster recovery/business continuity plan. Disasters can impact operational and financial performance, regulatory compliance, and relations with customers and partners.
Information availability should be viewed as preventative care. Just as you exercise to stay healthy and in shape to avoid going to the emergency room, taking measures to help ensure that people and information are always connected keeps the lifeblood of the organization pumping productively.
The survey results are a call to action to IT executives on the need to educate business decision-makers on what’s involved in your company's disaster recovery plans.
Overcoming road blocks to effective disaster recovery systems
Despite insufficient funding being the biggest challenge companies face in developing an effective recovery plan, just one-fifth of respondents (17 percent of IT, 19 percent of business) say their company currently uses a third-party provider to manage disaster recovery systems.
But more than half of the survey respondents that use a third-party disaster recovery offering believe those offerings are more cost effective and provide better solutions.
The survey data show third-party service providers are well-positioned to help companies overcome obstacles related to addressing unplanned outages and recovering from disasters in an affordable way.
This can relieve some of the stress on IT operations by helping them to focus internal resources on systems and applications that are core to the business. It also helps them avoid the significant capital expenditures required to handle disaster recovery in house.
Downtime pressures on IT
Contributing to the stress on IT operations is the pressure to keep unplanned IT downtime at low levels. About two-thirds (66 percent) of IT executives say the amount of downtime tolerated has grown shorter over the last two years. About 50 percent (54 percent) of IT decision-makers report their organizations can tolerate downtime of only five hours or less.
When asked to give their company a letter grade on their company’s ability to access business-critical information after an unplanned outage, 30 percent of IT executives chose a “C” or “D” – which compares to only 22 percent selecting those grades in the survey done in 2007.
The demands to reduce downtime in an environment where there are not enough resources are driving IT executives to grade themselves tougher than two years ago. The reality is IT lives in a pass/fail world when it comes to disaster preparedness. This makes it imperative for IT and business to share responsibility in helping ensure systems, information and people stay connected.
biography
Patrick Doherty is executive vice president and chief marketing officer for SunGard Availability Services.
Talkback Most Recent of 3 Talkback(s)
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djmik8th Jul 2009 -
RE: Calling IT to action for disaster recovery planning
Personally, I suspect that often times IT professional's concerns about disaster recovery stem from a desire to avoid the stress and often times extreme pressure placed upon them in the event of an outage. I tend to believe that business decision-makers sense this and tend to take the concerns of their IT staff with a bit of a grain of salt.
We could learn a lesson from a similiar occupation, fireman. What if the local fire dept. failed to put out a house fire because one of the aging fire hoses suddenly burst and they had to wait until the next day for a replacement?
The black box that is the network infrastructure needs to be presented to the decision-makers as the base of the pyramid and thus the importance of maintaining that base should be recognized and properly budgeted for.
hadoz9th Jul 2009 -
You can lead a horse to water, or a businessman to reality...
...but you won't always get the desired result.
Too many in the executive suite see IT as "the help", and have fallen
under the spell of "it works now, the help can always make it work,
and if they can't, we'll just get new help flown in."
As the earlier commenter noted, this doesn't reliably improve after a
disaster; too many CxOs have a deliberate and impenetrable
incuriosity about the IT systems that run their business. If anything,
this has gotten worse in the era of CRM and other "fully integrated"
systems.
Recovery takes effort by skilled professionals using needed resources
to avoid possibly lethal damage to the enterprise. An enterprise which
is managed by individuals who don't understand that the maintenance
of those skills and resources is cheap insurance for the day when a
disaster WILL come - are mismanagers, not MIS managers. "If you pay
peanuts, you get monkeys" - and good luck getting your business
back online when you need to. Companies that do invest properly are
giving themselves an exploitable competitive advantage.
Jeff Dickey21st Jul 2009
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