Canonical offers human help for Ubuntu

Canonical offers human help for Ubuntu

Summary: Canonical has introduced a new class of support for enterprises using Ubuntu - the Premium Service Engineer or PSE. They are to provide direct contact between corporations and the Ubuntu development community.

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Canonical has introduced a new class of support for enterprises using Ubuntu - the Premium Service Engineer or PSE.

Describing PSEs as 'virtual team members' for an enterprise's internal Ubuntu support, the company says that they'll provide direct contact between corporations and the Ubuntu development community, and a path for escalation of 'more complex problems', such as those that occur in cutting-edge situations involving virtualization and cloud computing.

PSEs will also report to companies on Ubuntu developments and strategy, offer bi-weekly contact, multi-vendor co-ordination and help with deployment planning.

At $50k a year (£30k) you probably won't be using them to install a printer driver or configure wireless access, but if you're building a distributed data center with lights-out management and comprehensive metrics, then these Ubu-men and Ubu-women sound like just the job.

This article was originally posted on ZDNet UK.

Topics: Data Centers, Cloud, Collaboration, Hardware, Linux, Open Source, Printers, Storage

Rupert Goodwins

About Rupert Goodwins

Rupert started off as a nerdy lad expecting to be an electronics engineer, but having tried it for a while discovered that journalism was more fun. He ended up on PC Magazine in the early '90s, before that evolved into ZDNet UK - and Rupert evolved with them into an online journalist.

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6 comments
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  • Canonical offers human help for Ubuntu

    This has to be a joke. $50k a year? What a rip-off! That is just like linux to try to con people any way possible. Given how few people actually use linux I don't see them getting any contracts signed. Another linux idea that is DOA.
    Loverock Davidson
    • re: post above

      Yes just like Linux. That Linux kernel with all its lines of evil code plotting to con everyone out of their money. That piece of software evilly is waiting - waiting to mug you and steal all your money. So few people use it (accept maybe 90% of the web and 50 million other users world wide - not many at all).

      Or maybe Loverock Davidson has replied to an article he/she knows nothing about with what is quite possibly the most ignorant and damn right funny comment I've read so far. Jog On
      homeblend
      • Correct

        @homeblend

        Your right the grand parent is clearly not management material, 50k is peanuts compared to paying annual maintanance for a contracter to install and maintain VMWare or microsoft equivilant cloud products.
        carl0ski@...
    • Loverock what did you do get up at 3 am to be first :-(

      Loverock do you think anyone really takes anything you post seriously anymore?
      Over and Out
    • Yes.. very few..

      I guess that the 10000 servers running linux that we support at work for many clients, are really a few.
      Also...
      IBM seems to be a charity organization, or even an idiot corporation as they are supporting a OS that nobody uses!..
      http://www-03.ibm.com/linux/
      Or wait!! HP is another stupid corporation making the same mistake!!
      www.hp.com/wwsolutions/linux/index.html

      Get a Life Loverock, or try start reading a little..
      Caudiox
  • RE: Canonical offers human help for Ubuntu

    I see that the Micro$oft fanboys are all over this already. Why pay for help when all you have to do is ask any school kid or computer enthusiast about your problem. That is if you too lame to use Google to find your answer.
    rMatey