CIO Jury: Will Snow Leopard boost Macs for business?

Summary: Apple may be reinvigorated with CEO Steve Jobs back at the helm and a new OS just out of the gates, but it looks like the business world is still closed to the Mac maker.

Apple may be reinvigorated with CEO Steve Jobs back at the helm and a new OS just out of the gates, but it looks like the business world is still closed to the Mac maker.

According to silicon.com's CIO Jury, the release late last month of Apple's latest OS, Snow Leopard, won't signal the company's entry into the business market.

Also read: Special Report: Snow Leopard

Just one of the 12-strong jury said the launch of Snow Leopard will make their IT department more likely to adopt Mac OS X machines.

For Matthew Oakeley, CIO of law firm Schroders, a new OS isn't a sufficient spur to consider Macs.

"The OS itself isn't enough - the impact on the whole desktop and Wintel architecture have to be considered," he said.

Andrew Wayland, CIO of recruiter Michael Page, agreed, saying operating system upgrades don't always deliver significant boosts in performance on their predecessors.

"I don't view 'operating systems' as the enablers of business now that they perhaps once were with say Windows 3.1 and the first Macs.

"The benefits are often marginal upgrades upon previous products, even though they may be spun out as more. In many cases they can actually be of no demonstrable benefit and a real source of pain, for example Vista. For some companies there is a possible alternative to Microsoft where perhaps there was not one available before, but time will tell if that is the case."

While there may be no pressing reason to shift away from Microsoft products for many CIOs, Apple products continue to make their way into the business, according to Kevin Fitzpatrick, CIO Northern Europe of food and facilities management company Sodexo.

"Although Apple products are undoubtedly very good (and very appealing) they are only used in niche areas (design). There are no substantial benefits in moving away from Window-based environment for personal productivity. This doesn't stop the daily requests to support corporate email on individual's iPhones though!"

The corporate world's lack of interest in deploying Macs appears to have increased little over the years - a CIO Jury from 2005 found just one tech chief claiming Apple machines are an issue for corporate IT departments.

And a poll of US tech chiefs also found a lack of interest in moving to Macs on the back of Snow Leopard's launch. A CIO Jury conducted by TechRepublic found not one of the 12 heads of IT saying Snow Leopard would push them to consider Mac OS X.

However, some industries are exploring their OS options.

Mike Roberts, IT director of The London Clinic, said: "Macs are becoming more popular in the medical community. The primary issue for us is always security and after that the need for applications to work reliably on the Mac OS. So I'm off to the Apple store for a new MacBook Air!"

Is the CIO Jury right? Read an exclusive article, in response to the CIO Jury findings, from Michael Silver, research VP and distinguished analyst at Gartner who argues that just because CIOs aren't buying Macs, that doesn't mean they won't appear on corporate networks.

This CIO Jury was:

* Alan Bawden, IT & operations director, The JM Group
* Peter Birley, director of IT and business operations, Browne Jacobson
* Chris Ford, IT director, Nottingham City Council
* Kevin Fitzpatrick, CIO Northern Europe, Sodexo
* Madhushan Gokool, IT manager, Storm Model Management
* John Keeling, CIO, John Lewis
* Matthew Oakeley, CIO , Schroders
* Mike Roberts, IT director, The London Clinic
* Mark Saysell, technology director, Creo Retail Marketing
* Spencer Steel, IT manager, Informatiq Consulting
* Andrew Wayland, CIO, Michael Page
* Derrick Wood, CIO, Wood Group Production Facilities This article was originally posted on silicon.com.

Topics: CXO, Apple, Hardware, Operating Systems, Software

About

Jo Best has been covering IT for the best part of a decade for publications including silicon.com, Guardian Government Computing and ZDNet in both London and Sydney.

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10 comments
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  • Surprise to no-one here

    Little support for enterprise-level apps and CIOs won't adopt Apple? Color me surprised. This one I found amusing though:

    "The primary issue for us is always security and after that the need for applications to work reliably on the Mac OS."

    So volume-licensing of an AV/malware suite is more expensive then Apple hardware tax? I am skeptical. Not to mention that he may be very surprised as to how well his OS X apps will integrate with the rest of his office. Sounds like a poorly informed decision maker to me.

    "The views expressed here are mine and do not reflect the official opinion of my employer or the organization through which the Internet was accessed."

    gnesterenko
    • Healthcare

      In Healthcare, there are regulations like HIPPA. I am not so sure about Mac, but in the Windows world I can employ a bunch of centrally controlled and managed security policies to ensure compliance. Can I do that in the Mac ecosystem? More importantly, can both coexists under strict security configurations without duplicating efforts? I am sure these are some of the considerations when considering Mac for healthcare.

      djmik
      • It's HIPAA, not HIPPA and yes, Mac security can be centrally managed [nt]

        [nt]
        RationalGuy
    • Sept. 29, 2009 Windows Essentials

      That pretty much takes care of the volume-licensing of an AV/malware suite cost. Although its only a "consumer" version.
      faxmonkey
  • Change

    I would take these surveys with a grain of salt. Anyone who has worked
    IT with a larger organization knows the status quo is much easier.
    Inertia is a powerful force. If CIO are telling you they are adopting OS X
    then MSFT is really in trouble. Look for changes on the edge. Do they
    allow a mixed network or Windows only. This is a much better indicator
    for enterprise. Once you exist on the network added clients are a
    marginal factor so the real decision is do we allow OS X on our network.
    Pat S
  • Yes, the CIO jury is wrong.

    Apple shows no interests in any area where
    those CIO's have authority. Apple is too busy
    making money elsewhere.

    The Enterprise Market is a imprecise name
    for a diverse collection of business
    customers. Apple is only interested in part of
    it. Enterprise is an unnatural grouping of
    Small to Medium sized Businesses, servers
    which satisfy their needs, the government
    and big business markets with IT
    departments which act as gatekeepers. Apple
    is interested in the first two groups; it could
    care less about the third and fourth.

    Apple is uninterested in the latter two,
    because they would demand that Apple
    change its successful consumer marketing
    strategy. Apple will not do that. Nor does it
    need to. Macs will enter the Enterprise, when
    Apple customers force them inside. Apple
    will continually make it easier to let this
    happen.

    Until Apple become a bureaucratic as
    Microsoft, these CIO's will never be interested
    in them, no matter how good or proficient
    that the Mac OS becomes. The government
    and big business markets are Microsoft's
    niche markets. They are large and profitable,
    but are a finite replacement market.

    If computers are to grow, it must be on the
    consumer side. The vast portion of humans
    on this planet still do not use computers.
    They are whom Apple is aiming for, not
    CIO's.
    UrbanBard
    • No, Enterprise Market is clear.

      Enterprise market is:
      Domain, unified administration and local services (printer and network is a must) and server.

      While Apple is doing somethat well for stand alone server (or you could say, a sub $3000 server) but they don't care about a workstation, cause OSX lack on specification and hardware lack on power and toughness.

      Apple lives in a small and tiny bubble, instead the enterprise market is hugest and can't fit into this small space.

      In opposite, currently IBM lives almost exclusively inside the enterprise market.

      The awful truth: Apple is for retail, in the same degreed than Sony (computer) is for retail. Apple dreams with blade server but [s]build[/s] sell lousy headphones.





      magallanes
  • No matter what

    IT runs the show, not Business. As long as it is the case, IT will sit on their a**. Too hard to change habits and too scare to make mistake.
    minardi
  • Enterprise space and business

    With a business hat on business will always override IT departments as It department don't run without cash!

    The question has always been for me does Mac want to be in a mass market enviroment where competition is ferice and margins thin?Mac to date has been a niche player with high margins.The Mac business model does not support the move to this environment without shareholders asking questions about profit falls?The money is best spent elsewhere in the business.Mac is likely to continue to appeal on a personal level and fill market niches.This is likely to be the case for sometime to come.
    The Management consultant
  • Apple not going (directly) for the office desk.

    Snow Leopard, with MS Exchange compatibility and working well with Citrix client software, will put Macs in the homes of many business professionals and executives. Those people will then press their IT people for Macs in the office.

    There's little reason to put a high-end Mac on everyone's desk, and Apple knows that as well as the CIOs.(1) Executives, on the other hand, will always want and will always get the good stuff: corner office, big desk, nice rug, leased Mercedes, and a 24" iMac.

    _____________________________
    (1) You can make a good case for the Mac Mini, which lets you keep on using employees' keyboards, mice, and monitors.
    jpdemers@...