Five ways to make meetings bearable
Summary
Topics
The average working person spends eight working weeks per year in meetings, with almost a third of those considered unproductive, according to recent research sponsored by tourism body VisitBritain.
So how can we make the most of that time?
First consider if the meeting is truly necessary--will a quick chat or phone call suffice instead?
If you still must have that meeting then here are some top tips from IT chiefs on the basics of making it effective and productive.
(Stay tuned for part two of this article where we look at some unusual and useful alternatives to traditional meetings--from video-conferencing to Second Life.)
1. Stand up
Research shows the average meeting attendee starts to lose concentration after 41 minutes, with thoughts invariably drifting away to non-agenda items such as shopping lists and what's on TV that night. Avoid meetings dragging on by making people stand up.
Mark Foulsham, head of IT at online insurer eSure, says: "For the more punchy meetings, have them standing up - people will not prevaricate when their feet ache."
Somerfield's IT director Mike Bell adds: "We even have a boardroom table that we have to stand at."
Standing up can also help stave off technology 'grazing'--people tapping away on BlackBerrys or laptops (which you should tell people to switch off or close at the start of the meeting).
2. Agenda
A clear agenda, distributed to each attendee beforehand in good time and with each item allocated a time slot, is essential. Each agenda item should be labeled as to whether it is for information only or needs to be decided on.
If the meeting doesn't need an agenda then you probably don't need the meeting.
Christopher Linfoot, IT director at the LDV Group, says: "Issue an agenda in advance of the meeting to allow participants to prepare. The agenda should be timed so that the meeting can run to an allotted time."
Nic Bellenberg, IT director at publisher Hachette Filipacchi UK, adds: "Never allow 'AOB' [any other business] items that have not been submitted in advance. Ever."
The Chartered Management Institute (CMI) also advises keeping creative and analytical discussion separate. "Creative meetings need a more relaxed timetable and atmosphere. It is hard to switch from the routine to the creative and vice versa," says the CMI's meetings advice guide.
3. Timing
Linked in with the agenda is timing. The aforementioned VisitBritain research claims the average meeting costs $50 per person--so use as little of each person's time as possible.Graham Benson, IT director at M and M Direct, says: "Make meetings 30 minutes so people focus. It keeps it to the point and punchy. Meetings will expand to fill the time allotted to them. Treat the time allotted as a deadline not a target."
To focus the mind on just how much a meeting costs try the free 'Meeting Miser' web clock from salary comparison website PayScale, which uses the estimated salaries of everyone in the room to track the cost of the meeting as the seconds tick by.Or follow Google's example. Many of meetings at the web giant have a huge timer projected onto the wall, counting down the seconds and minutes left for each agenda item and the whole meeting.
Also look at what time of day you hold meetings--avoid the post-lunch slump or the end of the day and opt for mornings which tend to be best for productivity.
4. A good chair
Not for sitting on--it is important to have a strong chairperson to keep the meeting on track and on-topic and involve all the participants.
Hachette Filipacchi's Bellenberg says: "With chairing it's a real skill to keep windbags quiet and to ensure the quieter ones' views are heard. I'd love to learn some effective but charming 'shut-up' techniques."
Ashford Council head of ICT and customer services, Rob Neil, adds: "Make sure the chair is a strong character who can drive the agenda."
The CMI's advice for those chairing a meeting is to encourage the shy while restraining the "verbose and opinionated"; allow only one discussion at a time; don't express an opinion unless needed at the end; and summarize at regular intervals, seeking clear decisions at the appropriate point.
5.The cast of characters
Make sure the right people are there--and as few as possible.
Ask yourself: do you and all of the people invited need to be there? One way to ensure a meeting drags on and wastes people's time is to have half the attendees sat there throughout unable to contribute anything and wondering why they were invited.
M and M Direct's Benson, says: "When invited, question if you add value by being there and if not or you are uncertain, refuse. Often people are invited out of courtesy then accept out of courtesy and then sit there saying and doing nothing. If you made the wrong call, the chair can always brief you afterward."
Finally, one extra for after the meeting: allow time to assess the effectiveness of the session. Key questions to ask, according to the CMI, are: did everyone present contribute positively? Was the discussion lively but good-tempered? Were all relevant aspects of the subjects properly explored? And was consensus reached on all major decisions?
Talkback Most Recent of 12 Talkback(s)
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ack i disagree with some this.
Disagreements:
-keep meeting to a half hour
--Doenst allow for full discussion
--The lack of full discussion may cause disagreements which are not voiced and thus impede the process taking effect or actions take as a result of the meeting
-No agenda, no meeting.
--I dont think so. Yes you have points you need to cover.. but do you really have to print up and hand out paper to people for every meeting?
--Follow-up meetings? I guess this guy hasnt heard of those. Sometimes you want to get a status update but you want to make sure everyone is apprised and any discussion of issues takes place related to the update.
Been_Done_Before21st Oct 2008 -
RE: Five ways to make meetings bearable
Then of course, there's "BullSh*t BINGO"
And how about a pre-meeting to Taco Bell...41 minutes into the meeting and there will be an emergency, mandatory end to that meeting!
Then there's always the "important call...I have to take this"
Those are my ways of making meetings fun!
Ed
web/gadget guru
tech_ed@...21st Oct 2008 -
Blackberries help meetings
In construction meetings, questions get answered in real time by checking incoming mail or shooting out and query. Best 8:30AM meetings follow an agenda composed at 5:30 that morning.
thosmason@...21st Oct 2008 -
Recheck who is supposed to be there
I have noticed at my company that some people get extremely meeting happy. They just simply love to be in meetings!
We often have a video conference meeting between two meeting rooms and each one will have 10 people in. All I can think about is getting away and getting on with work whereas several old hands at the meeting loved to string them on for hours. Ugh!
Most important thing is to make sure only the people who NEED to be there attend, meetings stick to a tight agenda. Anything else can be discussed outside it. And they stick to a tight (but realistic) timescale!
domfinn22nd Oct 2008 -
RE: Five ways to make meetings bearable
This article should have been n ways to make a meetings more PRODUCTIVE:
1. ONLY those that can make and enact decisions should be in a meeting. My boss IMs me if a question comes up that my expertise can answer.
2. Status meetings are completely unnecessary. The PM can gather status and determine impacts without wasting the time of the team. That's their job!
3. Staff meetings should NEVER be about the status of an individual member. If a point is brought up in a staff meeting that affects ONLY that individual, then they should be shot.
4. Meetings should be a LAST resort to a phone call, email or discussion thread.
I'd love to hear other suggestions...
centrop6722nd Oct 2008 -
Agree
I mostly agree with what you stated, but I don't know about point 4. I think that it is important the face to face meeting from a human point of view.
I think that we should communicate in different ways depending on the situation. Maybe approaching to a guy's desk takes 1 minute and that saves you from a discussion thread that takes time to write and that has more chances to introduce misunderstandings.
javiermiranda22nd Oct 2008 -
Purpose & Organization
The most important aspect to a successful meeting is
to have a clear purpose that requires the attendees to
meet. Rarely is one successful if you cannot clearly
articulate your objective.
For an easy system to help with organized meetings see
www..mycommittee.com
jeffsutton22nd Oct 2008 -
RE: Five ways to make meetings bearable
On #2: Nothing irritates me more than to be invited to a meeting where the title is vague or ambiguous and chair doesn't bother to give a more detailed description of the agenda. I understand that "Weekly Status Meeting" may be sefl expanatory but "AR Process Meeting" might need a little more.
jsmith10134322nd Oct 2008 -
RE: Five ways to make meetings bearable
This is so OOOOOLD! It continues to show how IT forums lag
behind mainstream business.
efreedom22nd Oct 2008 -
The two things I always suggest when scheduling meetings:
1. Rejecting a meeting request is OK if you feel you don't need to be there. Make sure when you click 'decline' you explain your valid reason.
2. No notebooks or BlackBerry's. This was mentioned briefly in the article but I emphasise the point. If you're not focussed on the outcomes of the meeting then don't come.
powerbuy22nd Oct 2008 -
RE: Five ways to make meetings bearable
I think that if your are at a meeting you should focus 100% or do not attend( be in the room in mind and body).
dh31105627th Oct 2008 -
The best way
The best way to make meetings bearable is to forget to invite everyone else.
Dr. John6th Nov 2008
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