Glitch strands Microsoft business customers
Summary
Microsoft's efforts to revamp a Web site that handles software licensing for businesses have resulted in hours of frustration for some of the company's most loyal customers.
Topics
Microsoft's efforts to revamp a Web site that handles software licensing for businesses have resulted in hours of frustration for some of the company's most loyal customers.
Problems arose early last month when Microsoft aimed to consolidate three separate Web sites into a single, more secure site. Almost immediately, Microsoft could tell something was wrong as customers were unable to sign into the site.
While unable to log in, business customers and the partners that manage software for businesses can't do things like download software, obtain necessary license keys, and manage volume licenses.
"We certainly know the inconvenience this has caused and we apologize to partners and customers," said Microsoft spokesman Lou Gellos.
The software maker says it is not sure how many customers are affected, but said the "vast majority" are able to use the site without issue.
For more, read "Glitch strands Microsoft business customers" from CNET News.
Talkback Most Recent of 32 Talkback(s)
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Quality Microsoft Software Fails again
They really can't do ANYTHING right!
itguy0811th Jan 2010 -
Then you have something in common with them.
as you really can't even troll right.
But then I'll assume the issue was that MS was running this on a Linux server
John Zern11th Jan 2010 -
LOL
now that was funny
Loverock Davidson11th Jan 2010 -
You're probably right...
We all know nothing MS produces could handle the load this system is probably under. But sadly even Linux isn't good enough to keep MS engineers from screwing it up.
storm14k11th Jan 2010 -
How's the trolling for trolls business these days, Johnny?
Don't answer that. You've got your foot in it deep enough already.
And before you ask, trolls, the trolling for trolls that are trolling for trolls business is doing fine these days, thank you.
Ole Man11th Jan 2010 -
I agree with LD here
Saying the MS doesn't trust its own products for such critical applications is hilarious
Viva la crank dodo11th Jan 2010 -
RE: Glitch strands Microsoft business customers
Only affects a few people since the vast majority could use it? Then there is no problem. Such a non-story but ZDnet will hype it up anyway.Loverock Davidson11th Jan 2010 -
@Loverock Davidson
Since it only effected a few people, it was OK then right?
Axsimulate11th Jan 2010 -
What he is saying
He is saying that since it is MS, it is OK.
That is all he ever says about issues related to MS.Viva la crank dodo11th Jan 2010 -
olePigeon11th Jan 2010 -
So...
I guess your drivel about all the other platforms that have problems that only affect a few means that they are not problems either.
Ergo, you are stating that Macs and Linux are essentially malware free zones as there are so few affected.
Also, you are clearly saying that OpenOffice is as good as Word 2010 as so few users ever have problems with OpenOffice and never really need to use very many of the features of MS Office.
Glad you cleared that up.
zkiwi11th Jan 2010 -
No, that wasn't it
He's saying that Microsoft was never sued when millions of people couldn't validate their systems, and therefore couldn't activate them, what difference does a few million more mean now. A few million people just forgot to read their EULA.
No news here. Move along........... to the next wave of victims.Ole Man11th Jan 2010 -
Not a non-story at all
"Only affects a few people" is really NOT such a non-story. I manage well over 3,000 licenses and can't do ANYTHING! To pay millions for the maintenance of Microsoft products in order to stay in compliance is a shame on Microsoft...for the amount of money we pay - we shouldn't be down for more than a day. PERIOD.
SoftwareManager11th Jan 2010 -
Bull crap
Can't do anything? Maybe you should call them up where their tech support personell will be more than happy to help you. And you choose today of all days to manage licenses? Just wait until later today or tomorrow to take care of those issues. Still a non-story.Loverock Davidson11th Jan 2010 -
LOL!!!
You're funny...it's been more than 3 weeks and government agencies request information daily - like licenses taken, activations used, testing a new product currently not in production for use today - which means I need to download it...and guess what genius...calling that number entitles me to get the media - which means if I accept it I am responsible to pay taxes on a 3 million dollar contract...tell me again it's a non story!SoftwareManager11th Jan 2010
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