ie8 fix

Pizza Hut orders voice recognition with the lot

ZDNet News Staff | January 23, 2002 1:00 PM PST

Summary

Looking to slice operating costs and deliver streamlined ordering processes, Pizza Hut will soon add voice recognition to its Sydney and Brisbane call centers with a system based on VeCommerce's VeBook order fulfilment product.

Instead of pushing buttons on the phone keypad or waiting for a human operator, customers will be able to order pizzas and other items by speaking to the computer. Other local organizations using VeCommerce systems include most state TABs, the Australian Tax Office and the NSW Motor Accidents Authority.

The Pizza Hut system, expected to cost around $2 million depending on the level of use, should be active by the second quarter of this year. According to VeCommerce, it will be the world's first voice-enabled pizza ordering facility. --Stephen Withers, ZDNet Australia

Looking to slice operating costs and deliver streamlined ordering processes, Pizza Hut will soon add voice recognition to its Sydney and Brisbane call centers with a system based on VeCommerce's VeBook order fulfilment product.

Instead of pushing buttons on the phone keypad or waiting for a human operator, customers will be able to order pizzas and other items by speaking to the computer. Other local organizations using VeCommerce systems include most state TABs, the Australian Tax Office and the NSW Motor Accidents Authority.

The Pizza Hut system, expected to cost around $2 million depending on the level of use, should be active by the second quarter of this year. According to VeCommerce, it will be the world's first voice-enabled pizza ordering facility. --Stephen Withers, ZDNet Australia

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