Report: Apple paying refund on broken 27-inch iMacs
Summary
Gizmodo is reporting several readers who've been given a 15 percent cash refund for having to return a broken 27-inch iMac.
Topics
For those who've had repeated problems with their 27-inch iMac, it appears Apple is ready to make it up to you, somewhat.
Gizmodo is reporting several readers who've been given a 15 percent cash refund for having to return a broken 27-inch iMac. It's been widely reported that customers have complained of receiving 27-inch iMacs with cracked, flickering, or yellow-tinted screens. But Apple has yet to comment on the record about the problem, so roughly $300 (assuming it's a $2,000 model) given to customers certainly comes across like an acknowledgment or even an apology for their trouble.
Gizmodo also says that readers in the U.S. who've been given the refund have been people who've had multiple problems with their iMac, so it's unclear if it's a new policy for everyone with a faulty iMac or just those who've had multiple run-ins with Mac customer support.
For more, read Report: Apple paying 15 percent refund on broken 27-inch iMacs on CNET News.
Talkback Most Recent of 29 Talkback(s)
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Kudos Apple.
I assume this is in addition to repairing the system?
ye02/05/2010 06:10 AM -
My thoughts also
I was wondering that myself, not being familiar with the subject. Are these under warranty ? I thought I had read somewhere that all efforts to stop the flickering so far have failed.
dev-null02/05/2010 08:46 AM -
Could it be even Jobs can learn from Toyota?
Won't wonders never cease?
kd5auq02/05/2010 06:24 AM -
Not a chance in...
Toyota is in the process of PR damage control. They don't have a choice.
Look for TV ads, newspapers ads, dealer reimbursements, etc. Do some
research on Apple's excellent customer satisfaction ratings for the last
several years if you think they learned something from Toyota. Not a
chance in Japan.
Chiatzu02/06/2010 06:46 AM -
RE: Report: Apple paying refund on broken 27-inch iMacs
In October I had a refurbished 30" Cinema Display (paid
$1299) go dead on me 2 days after received it. Apple
credited me back $150.00 for the inconvenience to my credit
card and next day received a NEW non refurbished model.
Apple warranty service has always been the best I have ever
encountered from any company. 2nd best has been
Panasonice
cbalyn02/05/2010 07:45 AM -
I agree with Apple's warranty service...
I had a 40 GB 4th Gen iPod go bad on me the week before it's
extended warranty expired (crashed hard drive), so the nice people at
the Apple Store gave me a brand new 80 gig 5th generation model.
Though I was impressed by the gesture, it just wasn't the same as the
older model and I sold it for more than what I paid for the 40 GB
model.
They also replaced my wife's PowerBook G4 with a newer version when
it needed to be serviced, because of a thermal sensor failure. That
laptop was bought refurbished and replaced with a new product as
well.
Moral of the story is Apple costs more, but when things go wrong,
they make sure you're taken care of.
The other companies I've had great luck with are Syntax-Brillian
(which is now woefully out of business) and Onkyo...
I bought an Olevia 342i HD monitor several years ago, and it failed
after a week of usage. I called them to explain what happened, and
they had a brand new one at my doorstep the very next day. Needless
to say, I didn't hesitate buying the 537h that's currently in my
bedroom and the 232v I gave my sister for Christmas last year.
I also bought an Onkyo HTIB set when I bought that Olevia HD
monitor (yes, I knew about the lack of connectivity with the monitor,
but at the time, the next cheapest 42" panel was $700 more and I
knew I was going to get a surround system to go with the TV anyway).
The component video switch in the receiver failed after a year of use,
but I did have an extended service plan through Onkyo that I bought
at the same time I got an iPod Dock for the system. It took them a
little longer (4 days) to ship out a new receiver than the replacement
TV..
nix_hed02/05/2010 08:01 AM -
RE: Report: Apple paying refund on broken 27-inch iMacs
Now instead of paying a refund, if they changed the screens to Anti Glare or Matte that would be a tremendous bonus. Are we sure that these are not customers who have become so frustrated with seeing their own reflection that they have attacked their iMac. Or is it that they were blinded by the reflection of a window and did not see the screen and walked into it. Whatever, refunds this week and hopefully a Matte option next.
AnotherDesign02/05/2010 08:20 AM -
RE: Report: Apple paying refund on broken 27-inch iMacs
I got my 27 inch iMac almost 4 weeks ago and it's been
working perfect, it's my first mac. I had read about the
screen problems and seen that there was a 2 week delay
on shipping them. Thought that maybe they were working
on fixing the problem and the 2 weeks was an estimate on
how long it would take to fix it. I ordered mine on
Christmas day and got it on January 8th. It's the best
computer I have ever owned. Am glad to see apple care is
a top notch warranty service and hope all those that's been
having problems get them resolved.
stonefly02/05/2010 08:38 AM -
RE: Report: Apple paying refund on broken 27-inch iMacs
Apple is so pathetic it's not even funny. I have an ibook thats was part of a bad batch of them (and there were many) that was never recalled. As soon as the warranties expire the bad motherboards, or whatever, junk to say the least started dying! Apple was forced by a pending class action lawsuit to repair one group of them but there are others that are just as junky! Apple needs to take responsibility for repairing its bad hardware and they wont, which is why I will never buy anything Apple related again.
steveh9902/05/2010 08:44 AM -
RE: Report: Apple paying refund on broken 27-inch iMacs
Thank God these people weren't smokers.
michael.tindall@...02/05/2010 08:48 AM -
IT_Guy_z(Edited: 02/05/2010 09:28 AM) -
If it's still broken, what good does $300 ...
... do me? Apple needs to MAKE IT RIGHT, then, if they want to give you $300 for your inconveninece, that's fine but to ship you somethign that is broken is jsut terrible. Apple's 'Toyota moment' perhaps?
mwagner@...02/05/2010 10:01 AM -
Steve is buying you...
...with some of your own money.
Feldwebel Wolfenstool02/07/2010 07:07 PM -
RE: Report: Apple paying refund on broken 27-inch iMacs
I think my plans to buy a 27" iMac have just been put on an indefinite hold. Back to looking at big HP i7 machines, instead.
cestrauss02/05/2010 10:08 AM -
RE: Report: Apple paying refund on broken 27-inch iMacs
Apple Bribe to keep the Fan's Mouth Shut...
Lozil02/05/2010 10:54 AM
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