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(Credit: Michael Lee/ZDNet Australia)
NICTA senior research engineer John Judge demonstrates how he can help a customer, speaking a foreign language, fill in forms with a translator, as if all three parties were in the same room.
Judge is able to relay the conversation through a translator on an audiovisual stream and the client is able to show Judge the documents. Judge is then able to verify the documents are filled out correctly and make copies to have them processed.
Although the aim of the project is to replicate the existing experience of walking into a government customer service centre such as Centrelink, Judge expects that in the future the project could be expanded to include facial recognition to assist in confirming the customer's identity and instant document verification.