OneCare needs some nursing, Microsoft blogger says

OneCare needs some nursing, Microsoft blogger says

Summary: A Microsoft honcho admitting that a product isn’t as good as its rivals? Blimey.

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TOPICS: Tech Industry
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A Microsoft honcho admitting that a product isn’t as good as its rivals? Blimey.

Jimmy Kuo over at the Security Research & Response team has posted a refreshingly straightforward blog, in which he acknowledges that the antivirus code in OneCare needs work.

Kuo, who moved to Microsoft in the footsteps of fellow former McAfee salary-earner Vincent Gullotto, promises to improve on the dismal performance of OneCare’s anti-virus tool in tests, saying “recent detection numbers were not stellar”.

“You will see our results gradually and steadily increase until they are on par with the other majors in this arena,” he says, after outlining what steps the anti-malware team is taking to tackle the problem.

It’s a breath of fresh air to get such acknowledgement that the software isn’t up to scratch—and ultimately, a savvy one, when it comes to customers. Most buyers would rather know exactly what’s going on when glitches arise, and honesty builds trust. There are some pretty feisty incumbents in antivirus, and even a company like Microsoft can’t afford to overlook any advantage it can get.

As Kuo says, “We know that we are in a service industry”. Amen to that.

Topic: Tech Industry

Karen Friar

About Karen Friar

Karen Friar is news editor for ZDNet in the UK, based in London. She started out in film journalism in San Francisco, before making the switch to tech coverage at ZDNet.com. Next came a move to CNET News.com, where she looked after west coast coverage of business technology, and finally a return to her homeland with ZDNet UK.

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