Opal card system triggers job cuts: Union

Opal card system triggers job cuts: Union

Summary: More than 130 jobs in Sydney rail could go with the introduction of the new swipe-on Opal ticketing system, a union claims.

TOPICS: Government AU

The New South Wales government plans to slash front-line and supporting customer service jobs on Monday, according to the Rail Tram and Bus Union (RTBU), as the auditor-general has reported a 7 percent rise in passenger complaints.

RTBU Secretary Alex Classens says the union was told that cuts will come with the Opal Card rollout.

Sydney Trains predicts 62 sales staff at various stations will go, along with 69 staff from a division that handles station facilities, passenger information, and feedback. The 69 staff will be forced to reapply for a possible 49 jobs, Classens said.

"The government has known about the Opal Card system for months yet these workers are finding out just weeks before Christmas that they may soon be jobless," he said.

Also announced on Monday was a plan to outsource electrical jobs on the Greater Sydney rail network, revealed by the NSW Electrical Trades Union NSW (ETU).

The union said 21 electrical workers from RailCorp have been told that they will not have a job next year due to a restructure.

Transport Minister Gladys Berejiklian said those changes were proposals only, and Monday was the start of consultation with staff and unions.

Berejiklian told AAP that her reforms would ultimately mean more staff "out on stations", but the Opal rollout made cuts to ticket-selling positions likely.

"New technology will mean customers won't have to ever queue to buy a ticket again, so naturally, there could be some reduction in the need for staff at some ticket windows down the track," she said in a statement.

"We have always said our reforms will see more staff out on stations helping passengers, dealing with incidents and taking responsibility for their stations and the services being provided.

"Our staff will be more visible to customers and located where they are needed most."

The Opal system is expected to be in place across 40 ferry wharves, more than 300 train stations, and over 5,000 buses and light rail by 2015.

Topic: Government AU

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.


Log in or register to join the discussion
  • Why does a smartcard cost jobs?

    Here is an example of a smartcard that is costing jobs.

    There is a government that claims it is looking for efficiency.

    When they achieve the efficiency, then they put the fares up.

    This is probably the most complex fare system of any major city in the world, with over a hundred different fare types on offer. Most major cities charge either by time (eg, a 2-hour ticket), or per mile/kilometer (which allows you to break your journey without being penalized).

    The fools have moved this 'dogs breakfast' fare system onto a smartcard, rather than using this once-in-a-lifetime opportunity to simplify it. They did remove fares, but only the discount fares for multi-buy tickets, while leaving the expensive single purchase fares in place. The end result is that the smartcard causes higher costs for most people It's a defacto fare rise, while retaining the complexity. It could not have been done worse than this.

    Around the world they are the laughing stock. They called for worldwide smartcard tenders once before, and the whole thing collapsed. Now they're trying it again, and have designed a smartcard that does its best to encourage people not to use public transport.
    • It's cheaper for me actually...

      ...and more convenient. So, no, its not a price rise, and its encouraged me to use public transport more, not less.

      And to your point about complexity - so what? The Opal (or any smart card) system takes the complexity away from the end user, which is what it should be doing.
      Christo the Daddyo
  • and the introduction of cars

    destroyed the jobs of horse breeders, farriers, and gave a big hit to the hay industry. job loss is sad but the world moves on- innovation brings new industries as well as convenience.