Optus outage: new capacity rented

Optus outage: new capacity rented

Summary: Optus has decided to lease a new capacity from another unnamed carrier to prevent a network disaster such as Queensland's loss of internet, voice and mobile services last month.

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Optus has decided to lease a new capacity from another unnamed carrier to prevent a network disaster such as Queensland's loss of internet, voice and mobile services last month.

"We will not be laying an additional fibre link," a spokesperson for the company told ZDNet.com.au following News Ltd's newspaper reports that the carrier had plans to put more cable in the ground. "We will be leasing additional capacity from another carrier using the carrier's existing fibre link."

The move was in response to a statewide outage last month in Queensland caused by pipe-laying contractors cutting a cable at Molendinar, west of Surfer's Paradise. The cut occurred as the inland route at Stanthorpe, through which traffic normally would have been re-routed, was down due to a hardware fault.

Without having a working backup, over a million customers experienced services outages for hours, which resulted in calls for compensation.

At the time, Premier Anna Bligh expressed her displeasure at the extent of damage a cut to one cable could cause.

"I think Queenslanders and, frankly, Australians, are entitled to expect a telecommunications network that can withstand one cable cut," she told reporters in Brisbane at the time.

The additional capacity Optus has decided to lease would create a third level of redundancy for fixed and mobile voice calls within Queensland, but not for those headed interstate.

"In the unlikely event that our two existing links fail again, as occurred on the 15 July, this additional capacity will enable fixed and mobile voice calls initiated within Queensland to reach other Queensland-based recipients," the spokesperson said.

The spokesperson was unable to say exactly how much capacity the telco intended to lease and declined to say from which carrier Optus would lease it.

Topics: Telcos, Broadband, Government, Government AU, Outage, Storage, Optus

Suzanne Tindal

About Suzanne Tindal

Suzanne Tindal cut her teeth at ZDNet.com.au as the site's telecommunications reporter, a role that saw her break some of the biggest stories associated with the National Broadband Network process. She then turned her attention to all matters in government and corporate ICT circles. Now she's taking on the whole gamut as news editor for the site.

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Talkback

11 comments
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  • Unnamed Source?

    Let's guess...
    from Teriia? no they are just hype
    from Opel? no they were just hype
    from Nextstep? no they almost went broke
    from Powertel? no they are already oversubscribed
    from Soul? no they just resell Optus
    from NextStep? sure why not no one will know this is just us in disguise and we use the same fibre.
    anonymous
  • Vital communications available at all times.

    I call on the powers that be to demand, by regulation, that Optus places in all its adverts warnings that their service is without backup and could become unserviceable at any time. This would be of benefit to people who need communications in serious situations.
    anonymous
  • Sydney Lawrence

    Hey Phil Burgess (aka Sydney Lawrence), I thought you'd gone back to the US seeing as you achieved nothing over here. Seems like you are still hanging around posting on the messageboards, which is all you ever did really.
    anonymous
  • Phil is going ok? Get over it!

    Sydney then perhaps Telstra should also do the same thing. No carrier is safe from outages
    anonymous
  • Telstra had redundancy in Network. Optus NIL.

    Queensland Premier Anna Bligh doesn't agree with you.
    anonymous
  • Glass Houses

    People in glass houses should not throw stones, funny, last year Telstra lost traffic when the coastal fibre went faulty and planned work was undertaken on the inland fibre. Result no traffic in and out of Queensland....Give me a brake
    anonymous
  • Show facts

    Les, there was never a failure in the manner you describe.
    anonymous
  • I think they did have reduncancy?

    "The cut occurred as the inland route at Stanthorpe, through which traffic normally would have been re-routed, was down due to a hardware fault."
    so they did have a back-up link, that was down, and then an unexpected cable cut took down the other link...sounds to me like they did have backup, and i honestly dont think telstras in a posistion to gloat,
    anonymous
  • i agree

    Telstra, pfffft all the government's money nil in development in customer service or proper infrastructure?
    anonymous
  • RE: Unnamed Source?

    Lets guess some more...

    from NextGen Networks - possibly they do own there own coast to coast fiber network;

    from UEComm - possibly, they already owned there own fibre to QLD before Optus bought them out.

    from Telstra - most likely option, face it.
    anonymous
  • OPTUS cheap!!

    Look at the way OPTUS mobile 'falls over" when the heat is turned up.

    They may be cheaper chaps than Telstra but you get what u pay for as the old saying goes!!
    anonymous